Hotel Zaza, Houston

The hotel is beautiful and the staff compliments that beauty. Warm, friendly an helpful without being intrusive. From being greeted every time I "came home", to the umbrella service back and forth from the Art House where we had lunch and the service in the Dragonfly, I was comfortably pampered.

The front desk was exceptionally friendly. They were having fun on St Paddy's Day. Everything was great and thanks for the wine. It's a great way to wind down from a hard day of shopping and before getting dressed for the Dragonfly.

Very responsive staff. Excellent service. Nice room. Good morning coffee. Thank you for making my stay enjoyable.

My heart lept when I found out about all the spa specials I had to choose from for my birthday getaway. A full spa day would actually be affordable. When I got there, the front desk told me just to sign the new client paperwork, having me skip everything it asked me about my health and the disclaimer. The robe was so comfortable and the people working on me top knotch. I thought my only complaint would be the dirty shower area and an unpleasant odor lingering in the rooms and hallways, but, during my last appointment, I asked about the increase in business from the deals. They had not been going on long enough to tell. When I asked if it was likely to boost their income significantly, the response was a shy admittal that the discount was also applied to the commission. I would never have gotten the special if I had known part of the difference was coming out of the employees' pay.

I like the whole atmosphere of ZaZa. The rooms,the bar area,the patio,and dining area downstairs.The lobby area is very nice along with alot of other things.I can say ZaZa looks very sophisticated and sheek but the staff are either dumb or think your dumb. My friend order Riesling and the waiter brought her chardonnay saying it was Riesling like we dont know how it taste.They went back and forth and the waiter came back and brought Riesling and said sorry it was the wrong wine. You dont have to be a wine expert to know what you are drinking. Went back with another friend on her Birthday and we were in the mood for cosmos! The waitress brought us some of the nastiest drink i have ever drunk.She assured me it was a cosmo.I went up to the bar and told the bartender what is this and for him to taste it, he told me it wasnt a cosmo and he think the new girl made it.This happen again a time after this, wrong drink.You spend 15 to 20 bucks on drinks and they try to trick you or give you a cheaper drink and put a name on it. I dont want to play the race card but honestly i was thinking they thought oh we dont know what we drinking.To go back and forth with waiters is crazy and come to find it wasnt the right drink.So this is a update on the zaza make sure you know what you ordered is what you REALLY ORDERED!!!

I scheduled a business lunch at the Hotel Zaza in Houston's restaurant, The Monarch. Upon arrival I asked if my guest had arrived. This was a first meeting and I did not know what she looked like. I was assured she had not. I gave them her name and asked to please be on the lookout for her. I was seated in the main walkway through the restuarant so that I could see anyone arriving or departing. I repeatedly went to the host stand to ask if she had arrived or if anyone had called. I was unable to get a line on my cell anywhere within the hotel or restaurant (one of the waiters suggested I try walking down the street...it was raining). After 50 minutes of waiting, I saw a very annoyed looking woman waiting to get her parking ticket validated. I asked a gentleman (who looked like a manager) if she had been looking for someone and he said he didn't know. I called out the name of the person I was to meet with and she turned around. She had arrived minutes before me and had been told by the host/ess that I had not arrived yet and that tthey would seat her and let me know that she was there when I arrived. She was very mad and no longer had time for a meeting. This meeting took months to set up and could cost my company $$$$. The response I got from everyone in the restaurant was "I didn't know". I also left a message with the General Manager - NO RESPONSE. Bad Service at its very worst!!!

kir royale looked and tasted like fruit punch. sent it back. $15 glass of wine stale. didn't send back but 2nd glass of same wine much better. toilet backed up all the way to the rim. told hostesss, they fixed it (we checked before leaving out of curiosity) but a big turd was on the floor in plain view! valet people we left our car with were gone for the night but no signage was indicating this. we waited out in the cold for several minutes before walking around the corner to the hotel entrance. in addition to leaving their number tag on our dash and on our key chain the valet people stole 50 cents out of our car! the hotel itself is definitely worth checking out - nothing was overlooked and the art work is really great. it's very disappointing to see this place go down the tubes because of the management, so much thought and money obviously went into it.

I loved it so much! It was a great hotel for the whole family!! All of us! The staff was wonderful and they interacted with the kids!

Our romantic Thanksgiving break turned into a comedy of errors. 1) On checking in we were told our bags would be "right up". 20 minutes later we were waiting to change into t-shirts to veg in front of TV. I went to get bags. 2) At check-in we were asked if we would like a mini-bar key, so we accepted a key. An hour later we discovered there was no mini-bar in the room - just an empty space where one should have been! 3) MOD (women on Thursday, Nov 22)sent up sodas as apology...and we were charged for it! 4) Later that evening we thought we would order a light salad, as we had pigged out at Thanksgiving lunch. The hotel had run out of lettuce and had no interest in getting any more in that day! 5) The next day, Friday Nov 23, I spoke to MOD "Tu" - he apologized again and thanked me for sharing this information. 6) When we checked out today, Saturday, Nov 24, the drinks charge for Thursday afternoon was still on there! Food at Monarch restaurant was good and service wasn't as disastrous as other parts of hotel. Needless to say, we do not recommend staying at this hotel.

I stayed two nights there Sept. 12 and 13 to attend a conference at the Museum of Fine Arts of Houston next door. I used to stay at the Warwick until the interim between them and ZaZa. There is a saying: "who needs the necessities if you have the luxuries." Well is you are a beautiful 20-something fashion model whose pictures were all over the place, I suppose it is fine. But I am an 84-year old (maybe not the kind of individual you are trying to attract) and found luxuries (a see-through glass sink) I don't need, but no mirror in the bedroom or anything to hold onto in the tub.Fortunately I have good balance.Furthermore whoever designed the tub should have their head examined. The fixed glass partition on the side of the tap, makes it impossible to turn it on, placing the stopper in the tub, or turning it to shower without climbing in and getting wet before you re ready, or scalded if the temperature isn't right. The round magnifying mirror in the corner of the sink is impossible to reach and when you do, its magnifying scale makes it impossible to use. The beds are comfortable, but please, put a mirror in the bedroom. Somehow it should be part of the wall where there is a giant flat TV screen. Mirrors instead of so many pictures of wan fashion models floating in the breeze would have been better. Or do you not wish to attract active 84-year olds. My young colleagues who shared a room there had a shower but not even a tub and they would have loved one. You may give the impression of great luxury at overrated prices, but some comforts are really missing. ZaZa has great convenience of location going for it. I got tired of the Medical Plaza Hilton between the Warwick and ZaZa. I plan on coming back next time I go to the MFAH but I want a mirror in the bedroom and a tub with a tap I can reach without having to climb into it before I am ready to. Jacqueline Barnitz