Emily Morgan Hotel a Double Tree By Hilton, San Antonio

I was very excited about staying at the hotel, the location was great and the hotel was very historic. Then, I got to the hotel and the excitement faded very fast. I first tried to check in, to find out that my room was not ready, but they were going to upgrade me. I was again excited, yet to be disappointed again. I got to my room, to find BUGS crawling on the window sill and in my bed. They were first only going to clean but then they got me another room, wise decision. Felt good again, new room was clean, front desk person remembered my name, at least three times, that I came through the lobby. Next morning, tried to take a shower and no hot water. Call downstairs, and yes they had been without hot water the entire weekend, and no one told me. I was only staying Saturday night but they had been out since Friday afternoon. The front desk person spoke to me on three different occasions and never once said anything. Then I find out that the restaurant inside the hotel, operating on same boiler-no hot water, had been open the entire time. A restaurant without hot water, insane.

There was actually very little we liked about this hotel. Can't believe it is rated as high as 4 star. We arrived at the hotel at 4:00 PM, an hour after check-in time. We were visiting San Antonio for a Christmas party and were slated to arrive at 6:00. When we checked in, the desk manager announced that our room was not ready, we could down-grade and she could check us in immediately. We booked an "upgraded" room 3 weeks in advance to assure we had reasonable accommodations. So, we were forced to sit in the hotel bar until 5:10 waiting for our room. When we finally got to our room, it was old, dingy and certainly not what I expected from an "upgraded room". There was water damage in the windows, a large gap in the door, worn carpet and a saggy bed. Biggest surprise was the paper-thin walls. You could hear everything that happened in the room next door and in the hallway. Imagine how we felt to know that our neighbors were as familiar with our intimacies and we were with theirs. While the outside architecture is charming, there is very little charming about the hotel itself. The staff was not particularly interested in providing 4-star service, in fact they seemed fairly disinterested in anything. I will not stay here again and do not recommend to any one who is wanting a finer hotel experience.

Honestly could not believe that this hotel was given so many stars. I knew it was not going to start off well when we arrived at 3:45 pm to check in and myself and numerous others were told our rooms were not yet ready. (Check in was suppose to be at 3:00 pm or after.) Exhausted from traveling, we had to find something to do for nearly an hour. The next day we left and came back at 1:00 pm, they had not yet cleaned the room and when we asked, they said we could do a 'light service' which apparently means throwing out trash and giving us more towels. Nothing at all was cleaned--boy was this hotel understaffed. The coup de gras--the fire alarm went off at 1:00 am and it took us an hour and a half to get back into our rooms. No apologies from this hotel--nothing. Why did the alarm go off? A rain storm about a week ago messed up with a lot of their systems..... Yikes! I had no clue that a few inches of rain could put that much havoc on a building? When I called to speak with the manager, they left me on hold for 15 minutes and then hung up. Oh and don't try emailing because the GM doesn't respond either. This hotel gives independent hotels a bad name. Two good notes: the bellman, Johnny, was exceptional and the pool/hot tub area were relaxing. Traveler Beware: I STRONGLY encourage you pick another place to stay!

I married downtown, and booked a corner suite overlooking the Alamo - aside from the amazing view, the amenities were glorious! Spending your wedding night with the kiss of San Antonio romance shining through your window - couldn't ask for more.

We chose the Emily Morgan because of the location and that we love history; a few reputed ghosts are unlikely to do anything but enhance our experiences when we travel. The Emily Morgan was an unexpectedly charming hotel, with attentive (but not smothering) staff, good food, and a perfect location. The room itself was different from the usual bland 4+ star hotel, and so was the service. And the ghosts? Well, I'll leave that up to you; we did have several unusual occurrences during our stay; suffice it to say that any spirits that remain at the Emily Morgan are gentle in nature and the occasional reminders that you might not be alone are not likely to send you screaming into the night; it all adds to the charm. I found the staff friendly, but not intrusive or cloying, and can honestly say they went out of their way to ensure we had everything we needed and had a pleasant stay. I've stayed in 4 and 5 -star hotels all over the country, and this compares favorably, especially if big, contemporary hotels and impersonal service are OK, but not your favorite travel experience. It doesn't have the same conveniences (like an on-site store), but it has heart. We had a fantastic time!

Priceline and other online services list this hotel as"four stars". This is a fraud. The hotel is a dump. Priceline deceived me. Other online services are doing the same thing. You are actually bidding on a two star hotel. It appears to be run down and dirty. I apologized to my wife when we arrived. Now that I have read the reviews I realized I am not alone. I was defrauded by priceline. BEWARE! This is a hotel to be avoided at all costs. Mark R of Buffalo,NY

This place used to be a luxury hotel--NO MORE--unless your idea of luxury is staying in a dark, dirty old hotel where families of 12 are allowed to stay on one room. Also, BEWARE if you book a room on hotels.com, priceline, etc. We booked a plaza suite for $169 on hotels.com. ( In retrospect, I should have known; the last time I stayed there in a plaza suite, it was $389/nt. I thought it was the effects of the recession). I confirmed the reservation the morning of our check-in day. When we arrived, however, we were told the suite was not available. The "manager" told about six different stories as to why it was not available. The only option offered was a regular queen room, with no price adjustment. Never mind people were checking in who had paid $89 for a queen room! The "manager" was extremely rude and uncaring. When I finally told him to just refund the cost of our prepaid suite, he got even ruder and said I would have to get my money back from hotels.com. I said no problem, but I'm not leaving here until you give me some confirmation of the fact that the hotel was not honoring my prepaid reservation. I had to persist, but he eventually huffed off to another room to call hotels.com. In the good long time he kept us waiting, we were able to look around the lobby. It was dirty and dingy. There were hairy fat guys wearing tank tops and flip flops. Ma and Pa Kettle were there in matching Nascar t-shirts. There was a grown man sporting a mullet--yes, that's right, a mullet ( I haven't seen that hairdo on a man in years and years, except on "Cops"). There were huge families checking into one room. It was definitely not a luxury hotel crowd. We weren't the only people having trouble. In fact, every single person who came to the front desk to check in while we were there did not get the room they had reserved. Everyone was upset. When the manager finally came back, he had a shocked look on his face. He had a hotels.com rep on the phone who had agreed to refund the entire amount of our reservation. It was only then he offered to comp our first night in the queen, and said that the suite would be ready the next day. By then, neither one of us wanted to spend one more second in that dirty, tacky place. We said no thank you and left. We book a room at the Grand Hyatt, which was wonderful. I would not recommend staying at the Emily Morgan unless you can get a super-cheap price and are not bothered by Motel 6-type conditions.

I had always wanted to stay at this hotel, but was most unimpressed by the quality of service... Firstly, the concierge told us Happy Hour included free appitizers...it did not. Then there was a huge hassle with our check in & the hotel's credit card policy. We were given the wrong room and had to move. The manager was unapologetic and unwilling to accept any kind of blame, using "a wedding" as the excuse for the mix up, something ANY large, popular hotel should be able to handle blindfolded. We had no regular coffee in the room, only decaffinated. When I checked the hotel guide, it said free coffee and tea's in the lobby every morning...this again, was not the case. When asked by the manager the next day if we had enjoyed our stay, we explained we hadn't really and why. He continued to make excuses for the poor service and lack of attention to the details, and offered no apology. The only positive thing worth mentioning is the food; the club wrap is AMAZING. The hotel seems to have been a gem back in it's heyday. That clearly has come & gone, leaving behind a tatty shell of a hotel and bad service. Clearly, it's location will always be a draw, and "Emily" knows that. I would recommend staying at The Gunther, or The St.Anthony instead of the Emily Morgan any day.

Nice hotel. I had a very good experience from bell staff to housekeeper. Very friendly warm welcome. Front desk agent was knowledgeable of area. Very good service.

Had the opportunity to stay at this historic property and loved it. I found the property simply charming and the staff amazing. The location is perfect and easy to find as it is right next to the Alamo. As a first time visitor to San Antonio I found the location convenient and close to everything. As for the food, be sure to try the Lobster Macaroni & Cheese in the restaurant Oro. Its the Best!