Rude service
By A Yahoo! Contributor, 01/27/10
I had been a customer of the Elliott House Inn previously (x2) and made reservations to stay there months in advance for a vacation in May 2009. I received an email 2-3 days before the stay saying that my reservations had been canceled. When I called them in a panic, the representative said they were closing down due to damage they received during a storm. The representative said they were trying to place people in random inns and would get to me when they could. (I heard later that people were actually showing up at the Inn and were being redirected to stay elsewhere that very day - Charleston is extremely busy at this time of year). I'm sure he was stressed out, but when I continued to ask questions regarding when they would get to me and what the potential options might be (we had tickets to spoleto and plane reservations and I was worried we would have nowhere to stay), he accused me of being insensitive and said people were losing their jobs here and he would get to me when he could! Regardless of his level of stress, folks in the B & B business should put customer service first and at least be patient and nice in their interactions. His attitude was unacceptable, especially since they sent an e-mail of cancellation rather than calling and explaining in the first place. The whole thing really should have been handled differently. As such, I will never stay at the Elliott House Inn again, nor will I ever send business their way. There are so many lovely Inns in Charleston to choose from (we ended up staying at the Governor's House Inn, which was lovely), there is no reason to support this one given the poor customer service.
