Holiday Inn Htl Stes Two Notch, Columbia

I booked this stay on a reward night and to my surprise this hotel does not follow any of the hospitality rules of the Holiday Inn chain. I am a priority gold elite member and have stayed at several Holiday Inns across the country and have never been treated so poorly. The Front desk staff was very rude and nasty, I did not receive any of my usual ammenities as a gold member. I spoke to several staff and no one seemed to be too concerned. We were charged from .50 cents for a coffee to no Breakfast. This Holiday Inn in comparison to others across the country on my list is dead last.

We were surprised to learn that the only "restaurant" was the lounge with a limited menu. We never saw the "complimentary breakfast" but instead bought our breakfast. Rooms appeared to be clean; however, musty odor lingered in rooms. We found the personnel to be outstanding, very accomodating and the proximity to Ft. Jackson was perfect.

Consumer beware. My husband and I reserved a suite and we were surprised that the Internet picture of a tastefully decorated room at the hotel doesn't exist. I was very upset that the suites looked like they were decorated in the 70's. The ceiling above the whirlpool tub was falling down and covered with mold that smelled. Since we checked in late, we ended up spending a night. I sponged bathed instead of sitting in the tub. One member of the staff was very accommodating, but what can the staff do when the hotel needs much up-dating. The next day we asked to change rooms, only to find mirrors above the bed (interesting) and lava rock covering the walls of the whirlpool. We ended up leaving and going to another hotel. Also, the sofa in the lobby was torn and the doors entering the hotel weren't secure because they didn't shut tight. We were never able to use the exercise area, because it was shut down due to hockey teams staying at the hotel and the children were damaging the equipment. Why didn't the staff supervise the room, so that guests could use the equipment? I was so disappointed, because this was our 31st anniversary vacation. The Ramada web site was misleading and I noticed that one year later the picture of the pastel suite is still on the web site.