Sonesta Resort Hilton Head, Hilton Head Island

We just got home from this trip. I've read other reviews and was a little worried about our stay here. Especially since it was a bit pricey. Upon check in we were upgraded to a King Deluxe room. Had a gorgeous view of the grounds and you could see a bit of the ocean. I don't think that any of the rooms could completely have an ocean view they have lots of tall trees on there property. The staff was pleasant. We ate breakfast, lunch & dinner at the resort the food was wonderful, but expensive. The stripes on the wall paper are a bit much when walking down the hall. Our room was large and nicely decorated, comfortably & clean. The grounds were gorgeous. We didn't have a chance to ride bikes but there are alot of trails all over. The beach was steps away. All in all a nice place. Would definetly go again.

We stayed here for 4 nights. The room was old and very dirty. We had to ask for another room because our bathroom was covered in hair and had no electricity. The furniture was old and dirty. The bed was so hard and broken down that I could feel the coils in the mattress. For me the dirty bathroom was a bigger issue. The grounds are beautiful and the location is great. All that being said we won't stay here again. The staff was ok. Nothing to write home about.

The staff was totally disinterested in their jobs and the guests. Our room was shabby and old with a very musty smell from the air conditioner. The bathroom floor was so dirty that I didn't even want to walk on it. We were unable to sleep as our bed was as hard as a rock with scratchy sheets and very small flat pillows. The restaurant service was awful as well as the food. The wet towels on the floor from the ceiling leaking didn't help either. Way over priced for what you get!

I have never encountered such wonderful customer service in a hotel like I did on our 5 day stay at the Crowne Plaza Resort.I have very high standards when it comes to hotels and customer service and if I was happy, most people would be happy. Everyone who helped us was over-the-top courteous and when we called to inquire about something (more pillows, etc.) someone always called back to make sure we were taken care of. The rooms are very spacious, clean and had wonderful views (we stayed in a King room with pullout sofa). The breakfast buffet is delicious. Brellas Cafe is nice to enjoy a lunch outside. The beach is beautiful and so are the hotel grounds. They have a huge workout room. All families enjoy the island also. Everywhere you look are wonderful bike trails and everybody rides all day long. The Crowne rents bikes and they are not expensive - $8/hour,$16/3 hours,$20/day. I cannot say enough about this hotel. It is a definite must stay!

We stayed here (thankfully) for ONLY 2 nights. This hotel was too expensive for the service you are given!!! When we arrived at this resort, we were at first very pleased with the beauty of the hotel and the pool/garden area. The room--at first glance was very nice, even if we were a bit disappointed in the size of the room and the furnishings for the price---$250.00 a night. What really was unacceptable for a resort in this price range was walking into the bathroom to SEE filthy towels laying in the bathtub! I could not believe that they had us check into the room and it was not cleaned properly. I immediately called the front desk and told them of the filthy towels and requested a different room. They said that they could not accommodate us...no reason given but they would have housekeeping come up right away and clean the bathroom. With this arrangement made, we changed into our swimsuits and heading for the pool. Upon are return to our room (well over a couple of hours since we also swam in the ocean) the bathroom was still NOT cleaned and the filthy towels were still in the tub. AGAIN...I called the front desk and complained and was given again a reassurance that housekeeping would be there shortly. I was not too impressed with the front desk staff at that point, so I MYSELF called housekeeping and asked for the housekeeping manager. I discussed the problem with her and she assured me she would personally see that our bathroom was cleaned immediately. We waited and waited...sitting around in our swim suits unable to shower because of the dirty bathroom. After a half of hour, I threw up my hands in disgust and went into the bathroom... grabbed the filthy towels and threw them out my room door on the floor...took the TINY bar of soap in hand with a washcloth and preceded to clean the tub MYSELF!!! It was clean enough for us to shower in so we took our turns in the shower. There was my husband, myself and our teenage daughter (who takes the longest shower of anyone I know) so we were in our room showering and dressing/watching TV for well over 2 hours. STILL no one from housekeeping came to our room during that time. We left for dinner and were gone well over 2 more hours. When we returned, the filthy towels were STILL outside our room door on the floor! So we knew the bathroom STILL had not been cleaned. We never saw housekeeping again until the next day: we had breakfast, changed into our swim suits and went to the pool. After an hour, I was getting thirsty and went back to the room for my bottled water. The min. I opened our room door I saw the outside-balcony chairs in the center of our room with the sliding doors left WIDE open. No housekeeping staff was in the room or down the hall! I was fit to be tied...that our room was left open for anyone to just walk into it and STEAL whatever they wanted. I called the front desk and complained about my room being left open and they asked if anything had been stolen. I said I did not think so, then the desk staff had an attitude that I was just a conic complainer or something and didn't state that they would look into the matter with housekeeping. I could tell I was getting no where with this person and decided to take it up with their cooperate office on my return home. I send my letter of complaint to the cooperate office, received a personal call on the phone from one of their customer service mangers. He was very apologetic about the horrible service and bad attitude of the desk staff. However, I was not about to let them off that easily. Both my husband and I felt we were entitled to a particle reimbursement for our stay. They agreed and sent us a check for one nights stay-reimbursement.We paid for our room $250.00 a night! As for us...we will NEVER stay at ANY of the Crowne Royal Resorts again and certainly never return to the one in Hilton Head, SC. MonaK