Dolce Valley Forge Hotel, King of Prussia

This hotel makes a nice presentation. The lobby is nice, it has a clean, attractive pool, roomy and updated workout center and a great location for colleges or sightseeing. However, service was VERY poor. We booked a room that included breakfast. On the last day we were told "we don't offer breakfast anymore." After speaking to the manager, she very reluctantly tossed us a couple of vouchers for breakfast. This behavior is fairly representative of the overall customer service. The other problem is that although the rooms were clean and updated, the general noise level was unacceptable. From inside the rooms we could hear conversations in the hall, toilets flushing, conversations in the room next door and doors shutting all night long. I wouldn't stay in this hotel again.

I had a reservation through work and arrived at 11:30 p.m. I was told that no rooms were available by one front desk person. Another person told me that rooms were still available for guests who had not arrived yet, who were booked for 2 nights. Since I was only booked for 1, the other (not arrived) guests took priority. The Dolce sent me to another hotel (not NEARLY as nice) and inconveniently located 20 minutes away, in spite of the fact that my colleagues were already checked in. This is entirely unacceptable, and I told them that, but they didn't care. I would never book there again knowing that I was risking not having a place to stay, and that customer service is not a priority for this establishment.

This place was an absolute joy to stay at. It is located directly across from King of Prussia Mall, one of the largest malls in all of America. It is easily accessible from the PA Turnpike, I-76 or PA Route 202. The bed was very comfortable and the pillows were as well.

I very much like that this Hotel is directly across the boulevard from the King of Prussia Mall which makes shopping and resting extremely pleasurable. I like the fact the if I tire out from shopping and I am with others who want to stay I can just go back to my room and come back to the mall at a later time and it just takes a few minutes. I always come back to this Hotel also because it is always clean, comfortable and the staff always is professional.

very quiet, peaceful hotel, and fast check out. overall, this is my hotel i go to. anything i asked for they handled with no problem and quickly.