Sheraton Station Square Hotel, Pittsburgh

The Sheraton Station Square is the most despicable hotel I have ever dealt with. I booked a room 2 weeks in advance for New Years Eve at a premium price, paid for in advance, guaranteed late arrival confirmation! I get there at 8:10 pm on New Years Eve and was informed that that there was a glitch and they overbooked, no room for me at the Sheraton. They said they were sorry, big deal, and offered me another room at a hotel 1 mile down the road and a shuttle to take me there.Totally Unacceptable, the whole point of staying at the Sheraton Station Square is to be at Station Square, to be in walking distance of all the festivities. I did everything the way I was supposed to, I booked the room so I wouldn't have to drive home under the influence, I had tickets for all the night clubs,and I had every intention of spending a lot of money, and they shafted me. Totally Useless, I got back into my car and drove home and and am typing this account of my disappointment. They ruined my whole night, a night that I had been planning for over a month. So anybody making reservations for the Sheraton Station Square, You better check your confirmation every day until you have your room key in your hand.

1. Service was horible, staff doesn't know how to smile or greet their guests in the hallway. 2. Lock on door not working, front door could not be closed/locked. Maintenance man was made aware of the problem from previous guests (as he confessed) but didn't fix until we made a big deal out of it. 3. Every service request with house keeping or front desk required at least 2 phone calls before services could be rendered. 4. Cleaning crew did a sloppy job when cleaning our room, didn't even replace the towels and soaps 5. Broken concrete throughout the entire pool inside wall, can easily cause injury to everyone. 6. In conclusion - NEVER STAYING HERE AGAIN!

I recently stayed at the Sheraton Station Square with my wife for the first time in 11-12 years. The hotel is in a great location but is really showing it's age. Our room was small and had been updated with a flat screen TV, but there was about the end of any noticeable updates. The carpets both in the room and especially in the hallways were filthy and more than well worn. There were other signs to many to mention of the hotels advanced age. Unfortuantely for us there was a Pitt Syracuse football game the weekend we stayed. There was a great deal of hallway noise, people drinking, being loud and roudy. Something I would expect at a Days Inn but not a $200-$300 a night hotel. On Saturday we went to the pool and found it to be very nice, however there were a half dozen children playing in the Jacuzzi even though the signs posted clearly stated "Children Were Not Permitted" I wouldn't reccomend the hotel unless you were looking for a place to get drunk, get rowdy, and youve got $250 a night to throw down the tubes.

I had what I thought was 3 rooms reserved through Expedia.com. As we arrrived there were no rooms. I was freaking-out! The Sheraton staff was wonderful especially ROBIN!!! I am not sure of his last name but he was the Manager on demand that day. He over heard my complains to my friends and did everything possible that he could do to help,but the hotel was booked and he even offered to give up his room to me.The staff arranged rooms for us at a sister hotel,shuttled us there.etc. I was very grateful to him. Thank you Robin!!!!!! Margaret

This place needs to be torn down and rebuilt. While at it try to create some type of east access. From check in to check out, poor food and rude staff.

It started with having a tough time to find this place and from there it got worse. If you like parking in Philly but staying it Pitts you might not mind this place. Service/Staff are rude to down right mean. Hotel itself is in need of severe updates, bathrooms are crusty. Not sure why my kids now have a rash but it may have something to to due with the dirty room. Even the starbucks in the hotel was horrible. If for some reason you get stuck with this booger, bring your own beer!

Stayed at this hotel for 5 days. Wow! I donot know where to start. Let me just say, stay away. It looks very attractive when you first walk into the hotel. Try to go to the rooms, you will be greeted with dirty and stained carpet and a very bad smell. House keeping, right! forget about it. My first day at the hotel, I came back to a room that was exactly the way I left it, after a long day of training. I had to talk to the manager on duty about it. Besides the room had moldy smell and had visible molds under the sink and on tiles of the bath tub that I had to request change of room. The second room was no better. There were visible dirty suds on the wall off the bath tub, the A/C vents were half covered with dust and the smell was so terrible. I can honestly say that the five days I stayed at this hotel, not even a single day the bath tub was cleaned. I even doubt if their bath towels were clean because I, and I am sure many people out there, can tell what a clean smell is. In fact, I had to visit a local store and bought a towel. Yes, it was that terrible. Staff was not friendly either, at least the time I stayed at this hotel.

My husband and I stayed at the Sheraton following a party given by his employer (the party was excellent BTW-good food). The weekend happened to be our 23rd anniversary as well. When we arrived, our room was not ready, but we were offered an upgrade which was lovely. Additionally, the bellman ignored us struggling with our luggage and the front desk person initially was rude. The motel did send a lovely champagne and strawberry amenity for our anniversary. We planned to have breakfast at the hotel, but the resturant was not open yet (6:00 am) We had our luggage with us, with plans to check out, take the luggage to the car and then have breakfast. However, we learned that we only had 15 minutes to leave after check out before we were charged additional fees for parking! So, it was a mixed experience. The view of our beloved downtown Pittsburgh was beautiful and we have a lovely memory of a special weekend, despite some shaky times.

My husband and I were here for our 2 year anniversary. Besides the fact that we love the city of Pittsburgh, the Sheraton makes it even more inviting for us. Station Square has a million and one places to eat, drink, and just have a good time at. We love the Station Square Sheraton, its beautiful, the rooms are so inviting, and the service is impecable. I will contine to recommend this hotel to everyone. KEEP UP THE GREAT WORK!!

What an experience. Had view of stadium out the window. Can catch the clipper boat to the game out the back door. If you have the chance, grab the buffet with your room, excellant food. Purchased alone it may be a little pricey. All employees were great. Long line upon check in due to the game, but the wait was less than 15 minutes. Will definitely stay here again and again.