Inn At Pocono Manor, Pocono Manor

While I only went with my girlfriend it was obvious that this was the place to go to take your family on a weekend or long vacation. Tons to do outdoors with walking trails, indoor and outdoor pools, golf, gun and skeet shooting, archery, horseback riding (I think?) and tons to do indoors if stuck in due to bad weather or for the kids during downtime w/a game room with pool table, ping pong table, foosball table, a mini arcade, a private screening room to watch a movie with your friends/family, as well as a mini-gym near the indoor pool and a spa too. Our room was lovely and comfortable w/more than enough space, only thing that was blah about the room was the water pressure in the shower (which is standard fare at many hotels anyway) but other than that we really loved the place. The continental breakfast was lacking in that they wanted $12.99 (when it should've complimentary for what you were getting) for basically bagels, muffins, and coffee so we skipped that and ate out but at least the coffee was free. We were there for only a few days midweek so it obviously wasn't as hectic as it may be during weekends but the staff was courteous and helpful with anything we needed and any questions we had re: suggestions for things to do in the area. I've heard it's also very lovely there in the winter time with a lot of activities for the kids during the holiday season so I can see my gf and I going back there again next time we decide to go to the Poconos area. Especially down the road once we have children of our own. A very lovely place, and with reasonable rates as well.

We had a lovely time at the Pocono Manor. The rooms were very clean. The Hotel has lots to do for our family. We are a family of 5. We played golf, we went hiking. We were close to Paintball, and white water rafting. In the evening after activities we spent time at the out door pool. The staff was very helpful with directions and off property activities. We stayed 3 days we should have stayed 5. We plan on going back in the winter and bring our dog. They had carting classes and they are have dog friendly dogs.

We loved the rooms and the food in the dining room was really good. The only thing is that we asked at the from desk for directions to all of the trail heads for their walking trails and the front desk tried to be helpful, but we never did find any of the trails.

I stayed there in June for 2 nights. I found it to be clean and somewhat charming. It is my understanding that they have been renovating. The lobby was attractive and had plenty of sitting areas to sit and visit. The room was clean and fresh. It is an older Inn and the rooms are not the straight line rooms that you see at most motels/hotels these days. I enjoyed the ambiance of the room. The outside had areas near the front entrance that could be spruced up a bit but again I do believe they were working on it. The front desk employees were professional, friendly and efficient . The breakfast food and service did leave something to be desired. Excessive wait for service by waiters that were really not interested in serving. The food and the coffee, when they arrived, were cold. I travel a lot for pleasure and staying in a hotel is something I look forward to and enjoy If a hotel or the employees don't meet a certain standard I will let them know in a review such as this. I would stay at the Manor again if the occasion presents itself.

Stayed here 7/24/2011. Room was small and the AC didnt work. Waited an hour and 20 mins for tech and gave up. Grounds were filled with litter (beer bottles, used bandaids, wrappers, cups, liquor bottles). Hallways and stairwells filled with garbage and carpets were filthy. Front desk somewhat rude (but obviously flustered by the slew of complaints from guests). Ordered dinner and it came out wrong - took 20 minutes to correct. Kid's pool was dirty with 2 inches of water in it (cones around for "safety"). Outdoor larger pool was green and cloudy - with plenty of bugs. Complentary water cooler in lobby broken with NO water. Water pressure in room was pathetic and no hot water in shower. Waited 30 mins to speak to manager and his response was "I've only been here a week". Awful awful experience...will never return.

We checked into our hotel room at 9:15pm EST on a Friday evening and were not told that there was no airconditioning in our room (they were aware they had a problem at 7:30pm) Instead of letting us know, they allowed us to check in, unpack and attempt to get our kids to bed. It took 2 hours and several phone calls to get our cot and a fan that was promised in lieu of air conditioning. It was 81 degrees in the room. Finally at 11:00pm, we had to move our children to friends rooms. When we inquired about it in the morning, my wife spoke with the General Manager Bobby Sighinolfi, who was rude, obnoxious and ambivalent to our problem. When my wife complained that it was unbearable and asked if the air conditioning would be repaired by that evening, he stated "I don't know and if you don't like that, you should just check out of the hotel". He then turned to the front desk agent and told her to check us out of our room. We did not have another hotel yet and our entire soccer organization (180) people were all staying at the hotel. He then stated "it was a beautiful night last night and we got you a fan, so I don't know why you are complaining." Friends of my ours had to step in as the situation became tense. Needless to say, the air conditioning did not come on that evening and we again were forced to sleep in a 78 degree room. I spoke with the assistant manager who apologized and stated he understood our frustration but there was nothing he could do. He did not offer to find another hotel, compensate us in any way or get the general manager to the lobby to discuss the problem. We later found out that Bobby was on site but did not want to be bothered anymore about the air conditioning problem. As a frequenty traveler who has literally stayed in hundreds of hotels around the world, I have NEVER been treated with such disregard and apathy. We have stayed in the Poconos severa times and stayed at the Great Wolf Lodge (just 2 miles away) and would stronghly recommend that over the Inn. In fact, any Motel 6 or Best Western would have been an upgrade with more courteous staff and accommodating management. I would not be surprised to hear the hotel files for bankruptcy after reading the other reviews on line. Not surprisingly, the front desk staff, the maintenance staff and the restaurant staff, all to a person stated that Bobby was extremely difficult to work with (leaving vulgarity out of this post) and were not surprised that we had a problem with him. Several other families who we traveled with had similar problems with their rooms. In addition to no AC, our TV remote did not work. We were told by the maintenance worker that the new TVs were delivered one week prior however none of them were programmed so we did not have access to a remote control. Granted we could get up and change the channel or turn it off by hand, but what hotel would allow guests for a week to not have access to a remote control for the TV. Additional evidence of the apathy of the management and ownership. The outdoor pool was dirty and unswimmable and the indoor pool was to cold to stay in the water for more than a few minutes. My kids, who are happy with economy hotels provided a pool is available, wanted to check out. Our soccer club is returning next Memorial Day weekend for the soccer tournament and several of the parents have already petitioned to stay at a different hotel. I will not visit the hotel and woudl strongly recommend not staying there. The management needs to be replaced and the facilities need a major overhaul.

I didn't like ANYTHING about this hotel. The first room I checked into was FILTHY. I requested another room and was given a room that had been renovated that was perfect. It had a nice mountain view. The service in the restaurants was POOR...very SLOW. Banquet food was COLD...just awful. Unprofessional staff at front desk. One clerk had a terrible attitude. This was the worst hotel I've ever stayed in. I would definitely not recommend it to anyone. BEWARE!!! What did I like about this hotel??? The Postmaster in the Post Office on the Terrace level. She was the very friendly.

Found this place online. Wanted a little getaway with the kids to go snow tubing and enjoy some other winter recreation & this place looked great online. Arrived last night. The parking lot wasn't really cleared. Ended up almost losing my car over the edge of the cliff at the bottom of the parking lot, after it slid down the ice (almost taking out several parked cars!). Asked at the front desk if they could help me move the car since I was now blocking 4 other cars from getting out and couldn't get the car to move because of the ice. They had one guy, a very petite man come out to help me. All he was able to do was throw down some salt. Managed to get the car half pulled into a parking space. The building is old and not well maintained. The decor screams 1990 and there are scuff marks and chips in the paint. The furniture is beat up looking. They are doing some renovations, though (which I wasn't informed of). The floor number light on the elevator is broken. Got out on our floor and the console table in the elevator lobby had a half inch of dust on it (which might be from the renovation but doesn't housekeeping know you are supposed to dust it? I made a hand print in the dust and it's still there right now. The room. Wow. It was huge but really stupidly set up. The tv is all the way down one end and there is no way to comfortably watch it from either bed. There is a sofa that looks like it's seen better days and a really uncomfortable chair (neither of which face the tv). The bathroom is unheated. Doesn't even have a heat vent or radiator or exhaust fan. It was about 14 degrees out last night so you can imagine what THAT felt like. The shower head was loose and wobbly. I couldn't adjust the water temperature to anywhere near comfortable. It was either cold or scalding hot, no middle ground. Not enough towels, either. Mattresses are super uncomfortable. I ended up sleeping the second half of the night on the floor. Which, btw, is sloping. As in, if you put a marble on the floor it would roll to the other end of the room. This makes the beds slope, which feels like you are sliding off the bed. Oh, and did I mention the stairs when I first walked into the room? Yeah, no warning about the two steps that I almost fell down when I came in carrying luggage and twisted my ankle. Good thing I wasn't planning on skiing! The ceiling in the room is super low - probably not even 7 feet and the walls slope, like an attic. There are water stains on the ceiling in both the bedroom & bathroom. The room was supposed to have "breathtaking mountain views" but all I see out the windows is part of the second floor roof and a parking lot. The breakfast buffet was GROSS. Cold and not much selection ($10 per person). They add in a gratuity but when I put cash in the folder, nobody came over to take it and get me change, so they ended up getting a bigger tip because I just couldn't handle waiting for them after about 20 minutes. Drinks in the bar are relatively cheap but the sodas in the vending machine are not. The pool looks nice and I will probably spend some time in there today. If we weren't under a winter weather advisory right now, I'd have checked out this morning and forgotten about this place. I'm really looking forward to leaving tomorrow. There are several lovely fireplaces in the common areas of the lodge (diningroom, lobby, bar, etc) that have beautiful birch logs in them but they are never lit. Unfortunate, because the lobby looks like the most comfortable room in the place. I'd complain to the manager but after seeing all the other reviews on here, I'm sure complaints are nothing new around here and, honestly, I'm a little scared that they'll just offer me a free night's stay or something. I wish I had the foresight to read these reviews before I booked this place. The only good things I can say is the front desk staff and the bartenders are friendly. The rest of the staff, not so much.

When I checked in the room I was given was listed on the 4th fl. but not really because you got off on the 3rd fl walked around the hotel to go up a flight of about 6 steps to the 4th floor which was very annoying especially when you have a few luggage's with you. Once in the room I checked the beds and found hair on the fitted sheets. I then requested to have my room changed and they did as so only to find out in the now 2nd room we stayed at the drain wasn't working properly and nor was the heater. The water in both the tub and sink went down extremely slow not to mention the tub faucet was twisted and not aligned downwards as it's suppose to be. I called the front desk and they said they would send someone in the morning to fix it. Morning came I went to use the shower again as we had to get going and begin our planned activities and this time the pull-up knob on the faucet to make the shower go on didn't stay up so this just pissed me off even more. I couldn't believe I had to deal with all the nonsense especially when I was charged approximately $700 for 4 nights. That morning I went to request a credit for that first night and they said they'll see what they can do and changed me to a room on the 4th fl again, I said no because I wasn't going to deal with having to go to the 3rd floor then have to take stairs to rooms that looked like they were on the far end of the hotel. They then told me to get back to them around 4 p.m. to see what they were going to do for me. When I returned they said I was only approved 10% discount on the first night and upgraded us to a jr. suite. Another thing that annoyed me was the buffet they had, the food was cold and hard not hot or tender as it's suppose to be when it came to the carved meats section not to mention they charged you $18.95/adult & $9.95/kid no soft drinks included just coffee, tea or water. As well they automatically added 18% gratuity and you really didn't get much service because you're the one getting up to get the food. As well the room I booked was for 4 people and they only gave you two towels. This was definitely not worth the money I paid especially having to stay in 3 different rooms due to hair on the sheets and clogged sink/tub and not to mention the bad buffet.

Had a good time in the pool, Rooms were old but not too bad, my girl had to sanitize everything like twice, Tub was clogged and they never fixed it after being told 3 times, heard theyre renovating... might stay here again if theyre running some sort of speacial. but overall ok... resort itself was nice