Crowne Plaza Downtown, Philadelphia

Rooms dirty and dated. Bathroom too small to move in. Thermostat doesn't work so room is either too hot or too cold. Non-smoking rooms smell like smoke. Front desk staff is incompetent. (it took 3 phone calls prior to my trip and another request upon arrival for them to understand that I needed a room with 2 double beds, not one king - and then they told me they would attempt to accommodate my request! Excuse me! That's what I booked in the first place!) Noise from other guest rooms too loud! Food is mediocre. Location is about the only thing going for this hotel and there are plenty of others around, so I recommend choosing another!

No microwave, no fridge, so we couldn't bring back leftovers. Parking is $33 a day. Staff was nice. I see others complained about noise; we were lucky enough to have a room on the top floor kind of off to the side by ourselves. Housekeeping was good, they even left towels and other supplies for us on the door when our do not disturb sign was up. Conveniently located downtown. If I had to do over again I would probably have chosen a different hotel.

My family and I drove 6 hours to get there and when we go to park we find out it is $33 a day to park at the hotel!!!! I have never heard of hotels charging their customers to park. When I went to check in they need to hold $50.00 a day for "damages" just in case on our credit card. We gladly declined to stay their and left to come back home. The inside was very drab and we witnessed the valet people yelling at guest to hurry up and load their car and get out of the way because they were taking to long. Aweful service if you ask me

We booked through Hotwire.com ($69/night). Location is fantastic - 3 blocks from city center on Market St. Room was clean, although a little small. Acoustics were good and could not hear much of the noise outside of the hotel room. Staff was prompt and professional.

My boyfriend had an executive training session in the hotel. He booked a king room and when we checked in they didn't have any ready. We took a queen room instead. The room was so small two people could not cross the same path at the same time in the room. We called to get moved and the desk people took over 15 mins to call us back. We ended up calling them again. They gave us a hard time when we said we would wait for the room to be ready and then switch. We got switched and our non smoking room smelled like stale smoke. I ordered room service the first night because my boyfriend had dinner plans with the group he was training with. For a hotel at this price you would think they served real mashed potatoes instead of instant potatoes for a meal that cost a total of $34. The hotel is being remodeled. Who knows what else will be bad but i've seen enough. I'm waiting for my car to be damaged when they bring it back from the parking garage that is being worked on. We'll see. I won't stay here again or recommend it to anyone.

The folks who work here are very nice and provide excellent service. The front desk staff happily made copies for me (as long as one doesn't go overboard). The workout room is nice. Everything's kept clean, but the condition of the building affects how clean it looks. The location is perfect. However, at the price they charge to stay here, this building should be pristine and beautiful and it is anything but. From the outside, it looks like Soviet architecture. On the inside, it is worn down and extremely shoddy. In Center City, you can stay at beautiful places for the same price. The thermostats are stupid, outdated devices. There is no temperature gauge on them. It's a "cool" to "warm" range for the switch. I found myself putting the switch up and down trying to get the room to the right temperature. They need modern thermostats where you can enter the precise temperature you want. I'm sorry but they need to lower the price of this place until they update the facilities and overall building.

The room was nice and clean, but the bathrooms were really tiny. The staff were friendly and helpful. Also, the hotel is located in the heart of downtown Philadelphia- There was a mall down the street with an excellent food court. I would stay here again.

Overall a supurb place with great service but the garage is being remodeled and the staff won't tell you that at 7am the concrete air jack hammers will start pounding and vibrating the entire 25 story hotel. The notice from the hotel general manager severely minimizes the inconvenience with words like--may cause some guest disturbance or limit some guest services--. I complained and got an immediate refund from my reservation service which was priceline. The crowd each morning at the front desk demanding refunds leads one to suspect all staff knew of the problem and it was a company decision not to loose any bookings by properly cautioning arriving guests in advance.

I loved it. The service was great, the people were very nice, the guest services associate was most resourceful. We had checked out early, but my wife still had bussiness to tend to and i had nothing to do, so I wanted internet access. I didnt have a wireless card for the free wifi in the Starbucks at the hotel, so i spoke to the front desk. The man there was really pleasant. He made a special access key for the bussiness room so i could use their high speed internet connection. I felt like they really cared, because they already had our money and we were done doing bussiness, but they still cared enough to offer their courtesy and services. I would recommend it to anyone looking for a nice, conviently located hotel in down town Philly. P.S. they just got all new beds, and they are awesome. They are really soft, i slept better there than i do at home, not kidding!

If it wasn't for the concierge, this Crowne Plaza wouldn't have got a passing grade. Room was small and the desk service was poor. Common areas were crowded and dirty. But the location is convenient.