Millennium Hotel Cincinnati, Cincinnati

For the PRICE, the basic accommodations were OK, plus excellent location. Food was decent too. Staff has decent attitude given fact that this hotel is woefully understaffed. My problem: Internet Service intermittent and no one available to address it for my 4-day stay. Typically only 1 person at check-in desk, parking valets were overwhelmed. Someone is hiring the right people, but there are not enough of them and some need more training. For me, lack of Intternet was unforgiveable. And...they charge for it!

Asked for non-smoking room and had to sign a form that we would not smoke in our room. Opened the door the smell of cigarette smoke was strong, also a burn in the bedspread. Moved to another room. Shower had to have a major leak repaired in that room after we moved in. Hotel is "dog-friendly". Saw a dog urinate on the lobby carpet while the owner stood and watched. Staff was nice and location is great but don't plan to return.

It was clean, however, seemed very old. The air conditioner did not work well at all. When we contacted them concerning this the customer service was greatly lacking. There are much nicer hotels in the same area.

This is a disgrace, and is unlike any other Millennium property anywhere else. The rooms are basic-basic, similar to a Motel Six. Try Priceline, and don't go above 50 bucks or so. There are many other nicer properties within a stone's through. The fact that they're the closest property to the convention center is absolutely irrelevant. NEVER make the mistake of offering them anything remotely close to rack rate. You'll hate yourself. Trust me.... (yes, I hated myself in the morning, but feel better now after a nice Sunday brunch at the Hilton, right across the street).

Very long check in and check out time.......had to wait in line a very long time. Finally got up to the room and no remote control for the TV. Called the desk and was promised a remote control would be brought to the room. When we checked out we still had not received remote control. Very long wait time to get the car from the Valet service..........suitcases were thrown in the trunk while trying to get us out of the way. Was very busy, but still received poor service. Should have been better able to give good service in busy downtown Cincinnati......this is nothing new to them!

Was here for a conference the week of 1/9/08 - 1/12/08. Some of issues were: the line to check in was at LEAST 2 hours long (but they were nice enough to comp that night), water level was low to NONE at times, especially when showering or other. Water was COLD during showers. Some "crazy" things happened here: someone got locked in the bathroom for no reason, the elevator "dropped" a few times with several people in it and guests had to climb out, someone's bed collapsed, the ceiling fell in in one room where a meeting was being held (a pipe burst overhead), it was said that the TV in the bar/grill "fell" due to a broken cable. This hotel is connected via skywalk to a conference center. You'd THINK that with that many floors in a hotel and access to a conference center they'd be more prepared! Mary Kay Consultants - BE WARE!!!! You're going next week - check it out first!

The room was dirty...staff was not helpful. In fact they ignored our concerns about the room cleanliness and the presence of bugs on the beds. My children received several bug bites!!!

The housecleaning staff at the Mellinium needs either a raise or more training as the room I was in had dirty take out containers from the previous guests as well as crackers on the floor. Coffee disposables were not replaced from day to day. The motel is in a great location and if you can put up with a few things like this, its really a decent place to stay. The restaurant is to be skipped though. There are excellent places to eat in Cinci so if you walk a block or two, you can get excellent food (Morton's, McCormack & Schmick's, etc) The menu for the restaurant is not the same one as the one on their website and consists mostly of football food (chicken wings, etc) and most definitely NOT the ahi tuna etc as the website menu says. I have stayed there three times now and all three visits have resulted in the same impression, so they are at least consistent.

My girlfriend and I stayed 1 night on Labor Day weekend.... It may not be fair to rate this hotel under such busy conditions... the service seemed excellent, but we had some serious headaches while staying here... The valet service had the most professional staff I have witnessed at a hotel, but they were inundated with guests and there was a wait to get your car... The hotel had three elevators and we had to wait 10 minutes every time we wanted to get to our room, because of lines at each elevator... also, we had just fallen asleep when the fire alarm went off and a computerized voice said to evacuate the hotel immediately and do not use the elevators.... we had to walk down 21 flights of steps, wait outside, then watch the fire trucks leave as if it was a false alarm.... No explanation was given as to what happened... and no offer to make an adjustment on our bill for the inconveniance was offered.... in fact I didn't see anyone seeming to be in charge when we got to the lobby of the hotel... one would think someone would be running the show when an alarm is sounding and people are panicked...as for cleanliness, our room was clean but outdated styling...but I did see to patrons come in with their dogs and take them up the elevators...these were not seeing eye dogs... more like a show was going on somewhere...they have pay per view movies but they are thirteen dollars apiece... on the bright side, the swimming pool was great( with outside bar) and the express checkout(done from your room) was great!

I stayed on the north end of the hotel and from the moment I arrived everyone was very nice and was very helpful. The room was nice and I think I got my bang for the buck! I will come again when I come back to Cincinnatti! Thanks Millenium!