Not Family Friendly at all !!!
By A Yahoo! Contributor, 4/18/06
The hotel website offers services that are not actually offered at the hotel - heated outdoor pool, 24-hour lounge, never received a newspaper delivered to our room, had to pay $12.00 a night for a roll-a-way bed (no sleeper sofa as stated), and a RUDE, RUDE, RUDE staff. By the time we paid for the roll-a-way and our price line price, we could have got our own rooms not through priceline and stayed somewhere else. Regarding the pool - not open, it is seasonal - website says different. My children were very unhappy and dissapointed, which hurt me. Hotel provided a "gym" pass for a local "gym" but no children under 16 are allowed to enter. The staff was rude and we had a VERY UNPLEASANT INCIDENT at the hotel which upset me and made me feel as if I was "stupid" or "dumb", etc. and I am neither! And, it was not just our family, the staff also did this to another family at the hotel - which I personally witnessed - not just second hand stories being told. This was the staff at the front desk and restaurant. So nedless to say, this hotel is NOT FAMILY FRIENDLY. Also, our room was never cleaned. We got some towels dropped off to us and that was it! We go to Asheville at least 2 weekends a month - and I am afraid to use Priceline again for fear of getting this hotel again. I have been using Priceline's services since it started - I love it and recommend it to all my friends and family!!! But, this time has really made me want to rethink what I want to do on our next trip next weekend!