Clarion Hotel State Capital, Raleigh

Anybody on here wanna save money booking hotels?? If so make sure u check out this hotel at SweetHotelDeals. Net They have some awesome deals on there!

This is, by far, the worst hotel I have ever stayed at. The rooms were dirty and (as others have pointed out) so small you could barely tolerate a stay there (the bathroom was so small I literally had to lean into the shower to close the door). As for the services, I expected only air conditioning and wireless internet as they clearly claimed the possessed. First the wireless internet was non-existent. Having called the front desk I found that you had to connect via an Ethernet cord and a jack located such that I had to lay down on the floor (a thoroughly disgusting prospect, let me assure you). The front desk provided one under the condition that I rent one (liable to charge) from them. Yet when I plugged it in, I was unable to access the internet. Concerned I called the front desk once again. They offered to send someone up, which I thought was a decent idea. Yet, when he arrived (after a considerable delay) he merely checked that it was plugged in and said that was all he knew how to do (I found out later he was a security guard) and suggested I go downstairs and utilize their "wireless connection". Yet when I did, I found that it was password protected and I was unable to get the desk to give me the key. (eventually I found a different signal being broadcast by some other business in the area I could use for map directions. As for the air conditioning, it did not work at all (the high heat was exactly the same as the high cold, I checked). Without the ability to even open the window, the air was hotter and stuffier than it was outside (a mean feat for mid summer). Needless to say, I was completely unable to sleep. As for the organization of the hotel, it left much to be desired. I had previously reserved a 2 queen sized bed room. Yet when I got there the room held 2 full sized beds (they refused a swap, or any kind of compensation. I even had to pay for queen sized). Also I was forced to give them I debit card before they would let me stay a night, even though I had cash on hand to pay for it. But the desk assured me that when I checked out they would drop the hold on my card immediately, so I went along with it. Then when I checked out (at the very earliest possible time the next day so that I could relocate to a much nicer holiday inn at the crabtree valley area) they assured me again that it would be dropped. But I found out later that they did not in fact have it dropped by my bank. My bank suggested that I call and have the hotel fax a single document to them so that they may drop the hold. But when I called the Clarion, I was told that it was procedure to place a hold on my card for at least three to five days and I was mistaken about what the desk had said, twice. They also told me that they could not drop it because the bank wouldn't allow it even though I had already told them that the bank was willing to go ahead and drop it if they faxed a single document. As for the employees they were rude, unhelpful, and dishonest. And my alarm clock was broken.

Had a really good time walking distance of downtown. The bar was great! Bartender was very nice and drinks were good. Beautiful view. Staff very friendly. We went for valentines day and we didnt have any reservation for dinner and they were more then willing to help us find place to eat. Over all the hotel was great! I would stay again.

There are some good things about the hotel. It does have a great location and convenient on-site parking. Front desk was great and efficient with a quick trip from the parking garage up to your room. Roods have nice views all around. Ate dinner at the hotel, but it was very average with slow service. It is at the top of the hotel and could be a rocking place, but apparently there is no energy put into it. Room was average but clean. Very noisy though. Could hear traffic in the hallway, loud noises from above, below, and sides. Good thing I was exhausted from my travels or I would not have slept.

I hadn't planned on staying at this hotel. I had planned to stay at the Days Inn, in Raleigh OMG they were BAD! But my day got so much better after I got to this hotel the service was FAST and Great. The room was clean and stocked with everything I didn't have to ask for anything. I would stay here again.

It was all about the customer service!!!! Crystal at the front desk is a first class employee. Good on the phone, pleasant, good sense of humor. Please ensure she is recognized.

This is a smoke free hotel. There are no balconeys, and windows do not open. $200 charge if they smell smoke in the room. Front desk employees were nice, but they didn't have a clue about near-by bars and restaurants. Sent us in the wrong direction and we ended up in ghetto land. Look out for homeless people waiting outside front doors asking for money. There is a pool, but no water in it.

Online says it has a pool, on this website...this location does not have a pool..very disappointing when I had to explain to my 2 year old daughter why they didn't have a pool and my husband and i always go to hotels with pools for her..website is very misleading

This hotel does NOT take pets as this listing says it does. The front desk was very snippy when I asked for verification of pet policy and even hung up on me when I said I read online that they did.

The service overall was very good. Exception was breakfast waitress. The evening meal was undercooked and not at all good, although the service at the evening meal was excellent. Front desk service was good. Lighting in the parking area not good.