Holiday Inn Airport, Liverpool

I was very shocked with how filthy this hotel was. I wouldn't recommend anyone go to it. I stayed for two sleep-less nights. My window was stuck and wouldn't open, the room was extremely hot because the air conditioning didn't work and their carbon dioxide/monoxide detectors need new batteries. Also, when you play outside out back, you have to be careful not to step into the sewage which should be sealed. The hotel smelled and I felt sick being in there. They didn't provide soap in our bathrooms and there were spiders crawling on the walls. The halls are also very dark and creepy like you just came out of some creepy movie. Would you like to go there?? I highly DONT recommend you stay there unless you want to go home with bug bites and no shower..

I travel for business 3 weeks out of a month, coming to Syracuse every other month, and stay each time at the Holiday Inn/Liverpool. Not only is this the most convenient property, but it is one of the friendliest properties I visit when traveling. The dining room staff all know me by name and are always accommodating, the front desk staff greet me with a smile, and in the winter, when I have to travel by car to visit appointments, the maintenace staff has helped me clear out my car from snow. I can't thank the entire hotel staff enough for all that they do. I truly look forward to my stay here when I come to Syracuse.

I have stayed at this hotel with my family consistently for 3 years, and we enjoy our stay more every time. The hotel caters to all different types of clientele, but if you have ANY problems, the staff is super accommodating and quick to resolve the issue. The hotel is an older property, but that age is quickly made up by the staff. They know me by name now, and smile at everyone when they walk by. (And the breakfast dining room staff is the BEST!) Also, they are only about 10 minutes from downtown Syracuse (where my daughter attends college), and are really easy to get to, on and off the highway. I wouldn't hesitate to recommend this property to any of my family or friends.

I've stayed with this hotel every year for 7 years. The staff is consistent. The waitstaff in the dining room has not changed at all in that time. Consistently helpful and friendly. I always look forward to returning.

I have stayed at this hotel before mainly for convenience when visiting family. However, the last time we were there, my daughter and I were awoken by two people entering our room laughing. Apparently they were given our room keys by mistake and to say the least, it was a bit disconcerting. When I told the person at the front desk the next day, they just shrugged and said, "oh well." We wil never stay there again.

One word, Cockroaches. Wife and I found dead cockroaches by the desk. Dirty and disgusting. When I spoke to front desk manager, she was very unprofessional, didnt offer anything accept a simple sorry. Whole experience was like a motel in the ghetto of Harlem, NYC.

dirty, dirty, dirty old, old, old unfriendly staff unaccomidating staff ripped carpets filthy small tiny rooms. trust me, i haved stay in a lot of less than perfect hotels across the country... this one is the second worse i have ever seen.

We attend a festival at the Holiday Inn at the same time each year and this is the only reason we stay here. Friday night was made h#ll by a gang of teenagers holding a party in our corridor. They had their doors open and were running in and out of rooms, shrieking and laughing until after 2 a.m. Teenage kids were wandering the halls with beer bottles in their hands. Someone got sick during the night and the next morning the corridor reeked of vomit. I complained about the noise at about 11:20 p.m. The desk clerk said he would send someone down there immediately, but whatever action was taken was completely ineffectual. The kids woke up at around 7:30 a.m. and the racket continued until they checked out. The main driveway was covered with ice. One of the exits had not been cleared of snow for several days. I couldn't get more than two feet from the door when I went to walk my dogs. Fortunately we had brought their extending leashes. The snow came up to their shoulders. A path was later cleared at my insistence. I shouldn't have to ask for basic maintenance to be carried out. This is a ghastly hotel. It has no character and is utterly featureless. The restaurant is over-priced, service can be extremely slow, and the food is not great, though breakfast isn't bad. There are no porters and there are never enough carts. Arriving and departing with luggage can be a nightmare. There seems to be a rapid turnover of staff, except for the restaurant. Front desk staff are pleasant but the junior ones are very slow. If you are unfortunate enough to be billeted in the annex - the so-called "chlorine wing" behind the swimming pool - you will have a long walk to your room. If you are in the tower, take a good book to read while waiting for the elevators. Oh, and ask if you can have a room on the side away from the fire station.