Affinia Gardens, New York

the people employed here are so kind...very attentive to our incredibly delayed arrival. (2 AM) Our room was very quiet - peaceful. For midwesterners not used to the city - it was great! great shops/restaurants/'misc.' - an easy walk. will be going back in October!

If you want a place to feel pampered and truly relax, this is the hotel for you. It was well located and we were able to walk to most places that we wanted to go. The staff was very helpful and knowledgable. They would go out of their way to make sure your stay was as pleasant as possible. The hotel was very quiet and restful. It truly was a tranquil setting. The junior suites are large and very comfortable. The pillow menu was incredible as you could find a pillow to suit your personal need. We will stay here again!!

I'm surprised by the other excellent reviews. This hotel was not what it appeared to be on the web site. It's much smaller than it appears. The lobby is tiny, and the "tea room" is just a small room off the lobby with some tea in it. And there is nothing tranquil about this hotel. It's true the location is good. It's good for shopping and museums. And the people at the hotel were friendly and nice, so that was good. Everything else was not good. I had a "junior suite," which I guess in New York means a small hotel room. There was nothing "suite" like about it. So I paid for a suite and got a basic, small hotel room. It was smaller than a regular hotel room at any hotel. I even talked to the front desk about it and complained and they assured me it was a junior suite. The room was NOT worth the money and not a value at all. Do NOT get the junior suite! The bathroom was super small and the carpeting in the room was gross and dingy. The pillow menu sounds great but they never got me my pillows. When I called about it, they asked me to re-order, which I did and they still got it wrong. I called again, and they still got it wrong. It seems like they don't want to give out more than one pillow. (Each time I requested two different pillows, and they would always give me one.) I finally gave up on the pillow situation. They also have something that seems like a nice service but didn't work when I was there. You can pre-order amenities for your room before you arrive. I did and I received none of them. So I talked to the front desk and they attempted to get the amenities to me but messed up the order. After the whole pillow thing, I didn't want to go rounds on this so I gave up after two trys. Yes, maybe I should've pushed but I was there to have a nice, relaxing weekend in NYC not spend time dealing with my hotel. Throughout all of this, I will say, the staff was super nice. It was hard to get mad and each time I tried to give them the benefit of the doubt. The last straw was when they got me a car to go to LaGuardia through their car service. I was quoted $55 (which is still too much money but I thought I'd pamper myself), and then when I got to the airport, I was charged $75. I went back and forth with the driver on this and finally just paid it and told him I would call the hotel. What was nice is that they did call me right away and apologized and credited me the $20 difference. So I do appreciate that they fixed the error right away. Overall, if you are looking for location and friendliness, then this is an okay place to stay. Those are the only benefits. Probably compared to other area hotels, the rates are decent but don't get snookered into a junior suite and pay a higher price. Just get a regular room. Don't expect pampering and frills at all here. Don't expect serenity and quiet either. (There was construction on the street and noise all night. I also had a crying baby in a room next to me.) There is no restaurant in the hotel though they do have room service. (They order through area restaurants.) I personally wouldn't recommend this hotel to anyone nor would I go back there. This hotel is not at all like it is advertised. But if all you want is a good location, a decent place to sleep, and don't care about basic amenities, then it's an okay place.

i thought it was an amazing place that had everything a hotel needs. The service is great and the location is awesome close to everything. Also we needed to get food so we could just go 2 blocks to get to food emporium, a great grocery store. We all cant wait to go back.