Buffalo Marriott Niagara, Amherst

This hotel has the WORST service and terrible staff. We had an issue that the hotel couldn't resolve so instead of letting us know they simply left us hanging for 2 days. After calling customer service we were referred to the hotel manager who simply sent an EMAIL to another family member on our account who was out of the country. We have contacted customer service 4 times and they keep referring me BACK to the Hotel Manager who will not bother calling or emailing me. Our daughter is stationed in the area and we had the WORST visit because we spent so much time trying to resolve issues with this hotel. Still NO resolution after 3 months. NEVER GOING BACK AGAIN!!!

Many of the Marriott Full Service have new LCD televisions this hotel does not. They have added a mini bar in their rooms which I like. Staff is more than friendly and very helpful with every need. The Houlihan's Rest & Bar has fair "fare" and they have numerous TV's so you can enjoy your favorite games or shows.

I made a reservation online for a deluxe room at the leisure rate of $129.00 per night. The hotel has a restaurant on site and is conveniently located near Niagara Falls. Upon my arrival after 10:00p.m., I was checked into a room on the first floor with a view of the pool. Unfortunately, the privacy drapes would not close because they were not wide enough for the Windows. I notified the front desk and someone from the housekeeping staff came to try to close the drapes. The staff person was not successful; although, she did offer to clamp the drapes together in the middle. I pointed out that once she pulled the drapes together in the middle there was still a large gap on the side and that I did not feel safe. After several discussions with the front desk, I was informed that there were no other rooms available on June 30, 2007. So, I slept in that room with 2 large chairs and an ottoman strategically placed to hold the drapes spread out against the sliding glass doors. The next day I was moved to a junior suite with a king-size bed. After a day of sightseeing, I returned to the new room and tried to turn on the television. The television did not work. After several calls to the front desk, I was given a key to a room down the hall where I could go to watch television. I was also given a $50 credit to my bill and 2 dinner passes. This did not make up for the inconvenience of having to walk down the hall to watch TV and not being able to fall asleep using the television's sleep timer. The next night I returned to my room after an exhausting day of sightseeing to find that the television did work; however, after much tossing and turning and feeling that I was being bitten, I noticed what I thought was a shadow in the mirrored closet door across from the bed. Because I just could not sleep, I finally got up to try to figure out what was causing the shadow that I saw in the mirror. It turned out to be a huge stain on the bedskirt. Of course then I began to look closely at the room and discovered that there was also a stain on the top of the draperies. By then I really began to itch all over. I felt that the room was dirty. I was up all night and could not sleep. The next day I called the Marriott national reservation's line and spoke with guest services. After listening to my story they told me that I should speak with the manager and that they would connect me with the manager of that hotel. Guest services said the manager would arrange for me to see a doctor since I said I had bites -- though I didn't see any bugs. However, when guest services got off the phone, I found myself connected with the front desk staff. I was informed that the manager had stepped out for a minute and he would call me when he returned. After waiting about a half an hour, I called down for the manager again. I was informed that the manager was still out, but I should tell them when I would be available so that he could speak with me. (Never mind that I was wasting my vacation time being available.) Eventually, I called the Marriott national reservation's hotline again to ask them to find me another hotel. The manager then came to my room, looked at the stains on the bedskirt and draperies, listened to my story and assisted me in moving to another hotel. He also deducted the cost of the room for the previous night. There was no way to adequately compensate me for 3 stressful nights and lost vacation time at the Buffalo Marriott. The Buffalo Marriott is not recommended.

The whole hotel experience was great. Clean, great staff, food wonderful, location great. Plan on coming back in the summer to visit Niagara Falls and staying with my family!

terrible everything....MOSTLY THE PRICE!!!!! i'll never go back... I advise all users to find a different hotel!! The employees there were SO rude to me and my family!!!

we reserved a king size bed but they said they were out of those rooms even though it was only an hour after the check in time. Other than that every thing was great. we ended up with two double bed