AVOID!!!
By A Yahoo! Contributor, 12/21/11
Everything was great until my friend and I decided to get some grub and watch some football at the Legends Grill inside the main resort building. Talk about RIDICULOUSLY POOR SERVICE!!
A lady sat down next to us asked for a menu, 20 mins later she ended up going downstairs to get one. Then 30 minutes later she tried to get the bartender's attention (Rob) who responded with a disgusted look and "really?"... then walked away and continued to serve other people. I asked him why he was ignoring her, not to mention me and my friend, for almost 90 minutes and he said that he was over busy (serving the 10 people in the whole place) and that I was cut off and we all needed to leave.
We decided to move off the bar and get some food and was denied again by the bartender who some how received the order. I asked for the manager (Luanna) and she came by and said she'd be right there... 30 mins later she finally came over. she said she would talk to the bartender and come back to me.... 1 hour later..... I had to find her and then she stated I was being confrontational and aggressive (meanwhile I had 3 beers in 4 hours). I asked for her boss and she said it was Rob... then i asked who his boss was and she said she was. how does that make any sense?.... not to mention the lady and my friend were denied service and removed also. She walked away but I wasn't satisfied so I decided to loudly talk to everyone in the place about how poor the service was and how everything was being handled. Then, a drunk eomployee called my a deragatory name as i was walking out.... AND THEN the "manager" comes back out and says that this is a family environment and I need to leave. I didn't use a single swear word (suprisingly) the entire time either. oh yeah and they called security.
I filed a complaint thru security to hotel management and we watched all the footage on a security camera which showed that not a single person even noticed me until the final 10 feet on my way out. It's been 2 days since I filed my complaint and still have yet to have anyone contact me about it... HORRIBLE...... although, the slopes were decent....
I am determined to do something so please pass this along.