Holiday Inn Hazlet, Hazlet

THE STAFF AND THE SERVICE WAS TOP NOTCH, IF ANY ONE HAS ANYTHING TO SAY BAD ABOUT THIS PLACE THEY PROBABLY WERE AT ANOTHER HOTEL. THE FOOD WAS VERY GOOD WORTH COMING BACK FOR, THE MANAGER WAS MOST CURTIOUS AND THERE FOR OUR NEEDS, AND THE FAMILY ENJOYED THE POOL AND FITNESS ROOM ALONG WITH THE SURROUNDING AREA. GREAT TIME HIGHLY RECOMENDED. WE WILL BE BACK NEXT YEAR WE FELT LIKE ROYALITY.

After my cousin's wedding we went to check in at the Holiday Inn in Hazlet, NJ. We made our hotel arrangements June 13, 2007 over the internet and found out when we arrived at 9:30 that they gave our rooms away. When we found this out the front desk woman named Bernadette said that their GM, Wendi Miller, said that when our party arrived that she should tell us that she is refusing to come down and talk to us. Unforuntaly, the way the Holiday Inn handled this whole stuation was a disaster from every angle. The fact that they cancelled 7 rooms without notifying anyone and claimed that they didn't have to make anyone aware of reservation that they cancelled and that every hotel was booked within a 25 mile radius (which was another lie, we found 2 rooms at the best western down the road within 5 miles of the hotel). To have something like this happen on a wedding night was devasting to the bride and groom, who luckily were given a room by a guest of their wedding who booked the room seperately 3 days ago. While our party tried to sort things out ( we had guess from Portugal, Manhattan, and Philadelphia) another bridal party came and check in. Apparently their dollar was worth more than ours, even though they made their reservations 2 weeks ago. The management was unprofessional and rude and I feel bad for all of their employees that work under Wendi Miller and her front desk supervisor Jasen. Please be advised against staying in this hotel- the service was the worst I have ever seen in a hotel and I worked a prominent NJ Shore resort for 6 years and have never seen customers been this disrespected.