Quality Inn, Bedford

I am a flight attenant, and the company actually pays for our room, so the price was just right! I had 3 bags, and after I mazed my way to the room, WALKING up 3 flights of stiars, found the room to be clean and comfortable. My TV was acting up, and the front desk changed it ASAP. But then, at 0700, housekeeping comes around, knocking again and again. She was really trying to get in! Finally, i opened the door, handed her the "Do not disturb" sign that was located on the OUTSIDE of the door, and closed the door. Then, a few hours later, front desk calls, and asks me when i am leaving. Excuse me? How rude. Being flight crew regulars at the hotels, they know we leave anywhere from 5 am, to 8 pm. And it is prearranged as well as acceptable. i told them i was leaving at 4 pm, as stated on the sign-in sheet. Overall, nice clean place, but after working 4 flights, I was not really into carrying my bags up 3 flights of stairs or being woke up at 0700 for no reason.

This was always a mediocre hotel that was bearable because it really is a unique building and property. If one can overlook lhe little things, then you can enjoy the nice aesthetics of the place. I work for an airline, one of a few that have pulled out our overnighting crews. The place is in decline.. the rooms stink and are musty. The heater is very loud. The building creeks (sic?) but that is understandable due to the wood construction. I spoke with ahotel-airport van driver who has been there a long time, and this is what he told me. New owners, took over a few months back. They began to reduce the hours of the rank and file room cleaners and blamed it on the economy, but then turned around and hired all of their Iindian-descent friends. So you can imagine the morale is at the bottom. It shows. One van driver spoke so liittle english there was only one other employee who could talk to him, the mexican foreman. Hmmm wonder who got him the job. The wife of the Indian manager, she is reallly sweet and she did lug her entire desktop computer onto the front desk so i couldd print something out one night. I'll miss this place but I wont miss the declining conditions.

Spent a week here .. roomed in the 400s building. Yep, it's not a brand new building, but the rooms were clean, the parking was close and the staff were helpful and accommodating. I was reluctant because there were so many poor reviews, but I was not disappointed at all. Would stay here again without hesitation. Definitely worth the money.

The 2 people we met at the front desk were very polite and nice. The minute we walked in, the hotel smelled like a farm. Our room was a little better but not much as far as smell. There were very limited vending machines and the ice machine near our room was broke so we had to walk forever to find one. We did get a map which was good and well drawn. When we turned the heater off, it came back on every hour during the night and the noise was unreal. We saw every hour due to the noise. The continental breakfast was not very good. The donuts were stale, but all the juices and milk were cold and there were cereals and bagels offered. We didn't eat much there. We probably won't stay there again.

Our wedding took place at the Wayfarer Inn in mid-May. We stayed in one of their bridal suites for two nights, and family stayed in two average-sized rooms for three nights. There was no hot water in our guests' rooms on the morning of our wedding -- they ended up showering in our bridal suite! Every employee and manager we talked to had a different story as to the cause and expected resolution time. The cleaning crew never came by to pick up the used shower towels, they were still there the next day when we left. This was despite three (!) calls to the front desk in which we were told every time that someone would be up soon. After complaining about the hot water issues my grandmother-in-law was given a partial refund on her rooms. Upon arriving back home she found that after the partial refund was given, she was re-charged the full room rate. On calling the hotel the manager was confrontational and accused her lying. After *three* hours the manager finally realized the hotel's mistake and corrected the problem. There were ants and other dead bugs in one of our bathrooms. Because this is primarily a travel site I won't go into too many details on our wedding-related issues, but here's a short list in order to deter potential couples from booking with the Wayfarer Inn: They didn't order (and therefore didn't serve) our entire desert course, they served the wrong salad course, all of the other food was either cold or inedible, they needlessly rearranged our carefully laid-out table settings, they constantly made careless mistakes and misrepresented their services, our reception room leaked, questions were responded to with an air of disdain (if answered at all), the menu changed twice, they overcharged multiple times. There was a distinct lack of communication. We had to hassle them to get our final contract and finally got it days before the event. We felt that, aside from declining standards, the root of many of these problems were cruddy management and a lack of communication between departments. Any time we talked to an employee or manager we felt that we were told whatever would get us to walk away the quickest.

The "quality" in this Quality Inn was lacking. The first bad impression we encountered was when we had to call four times before we were able to talk to a live person to make a room reservation. Although we left messages each time we telephoned, our calls were never returned. There is no parking close to the facility entrance. There were no attendants to help with our baggage, nor any luggage carts available. We had to struggle with our luggage across the parking lot, through a large lobby and down a set of stairs (there were no elevators available) and along an extensive corridor. In the corridor we were assailed by the odor of mold and mildew (evidence suggested that the carpets had been soaked by leakage from rain and were very moldy). Our bathtub was very dirty and had to be cleaned by the housekeeping staff. Apparently the facility is experiencing numerous structural and mechanical difficulties, because the maintenance person was coming and going constantly. His parking space was right outside our room and I was awakened during the night by his headlights shining through the cracks in our curtains. The people in the room above us also sounded as if they were jumping on a trampoline -- at 1:30 and 4:00 a.m.! The next morniing there was No Hot Water! I kept running the water in the bathtub -- thinking that sometimes it takes a while for the hot water to travel from its source to distant rooms -- however, it only got colder. In addition, the bathtub would not drain. At 6:00 a.m. I called the front desk to report the problem, only to be offered a feeeble excuse. Then. . . we learned that the on-site restaurant was no longer operating. So ... no breakfast available. I went to the front desk and informed them that we were very unhappy about the circumstances and they either needed to provide a better room, or we were going to check out. They apologized and offered us a suite that would be available in about two hours. When we returned to the front desk at noon (during a break in the seminar we were attending), nothing had been done. Additionally, the suite they had offered us was NOT available and it took them another 15 minutes to find us an "up-graded" room. The room was satisfactory (although we couldn't determine what the "Upgrade" was, except that we did have hot water, a better "View," and the maintenance person could not park outside our room because we were on a second-story level above a dam & stream). The remainder of our stay was mostly without incident -- except for a toilet that run most of the time. When I mentioned that to the lady at the front desk during our check-out, she gave another feeble excuse. The convention/meeting rooms were very Cold. The University of New Hampshire staff and the staff of the New Hampshire Land Surveyors Association (who were co-hosting our seminar) complained to the facilities people about the cold temperature and were told that the air conditioning was running in an attempt to prevent the roof from leaking!!! There was water leaking through the roof and a light fixture in a covered walking bridge that connects the convention facilities to the hotel facilities. There was a "guarantee" brochure in our room that said if guests encountered problems and were dis-satisfied with their room and the problem(s) were not remedied in a timely manner, that one night's stay would be deducted from the guests' final bill. I had to request the deduction, it was not offered. If managed correctly, the site could be a superb meeting place. It's located along and over a stream at a site on which the oldest lumber mill was built. There were ducks and geese in the stream and on the grounds, which gave it a quaint atmosphere. I Do Not recommend this facility to anyone!

This hotel has a lot going for it, but doesn't quite make it. Falls into the it was OK category. Interesting layout, parts of the grounds very pretty. Indoor pool small but nice. �Quackers� resturant decent for casual hotel dining. Staff were pleasant. Lots of little things not quite up to par. No towels at pool. No soap either day in men�s shower at workout room. Screen door broken on our balcony. Security lock didn�t work on exit door at the end of our cooridor. Our heating unit was very noisy. Just sort of got the impression that maintaince was performed when needed but not preventative. Not quite run down, but not quite first class. Mostly we stayed there because they allow dogs and for that reason would consider staying there again.

This hotel was a beautiful place to visit until new management took over in 2003. Not only did major renovations take place that did not do the hotel justice but all the faces that were once familiar to frequent guests, from what I was told, had been let go or resigned. The last time I stayed there, the service was horrible, the room was pathetic and the whole atmosphere was no longer there. I would not recommend this hotel to anyone anymore. I have begun to stay at the Sheridan near the airport. I found out the first time I stayed there, many of the people who worked at the Wayfarer are now there.