Stratosphere, Las Vegas

Hi, Me and my friend's wallet & cell phone were stolen from our room in a 3 star Vegas hotel while we were sleeping in our room. We followed up with the hotel security and the police department without much help from either of them. When I called the hotel's risk management team today ( 2 days past the incident day), they told me that I left the door unlocked (which I'm pretty sure I didn't), some white male walked in and out of our room around 8.18 am; hence we're liable for the loss on grounds of gross negligence on our part. I asked for the surveillance tape and they wouldn't share or let us watch it as it's against their policy. Their story seems dubious at best; why would some random person with intent to steal try to look for unlocked doors (on 8th floor) *around 8 am in the morning* when people usually wake up instead of at late night when people are out or sleeping. Their reluctance in sharing of the surveillance tape leads me to think that either they're trying to cover up the case as the culprit is an hotel employee or they're being hard on us because they don't know otherwise. But from the disinterest they've shown in the case right from the get go and their reluctance in pursuing it, the later option seems unlikely. You can save some by getting a good deal but it's not going to be worth if you end up loosing something else like me.

for the price and the rooms were clean but the gym was kind of pathetic only a couple of elipiticals and such. The pool was very kiddyish it only went up to four feet. I ordered room serivice because i was too lazy to go to the IHOP to get a club sandwich and it probably was one of the worst ones i ever had. The main reason i wanted to stay here is because i thought since i was a guest at the Hotel that i could ride the rides for free or atleast get a discount but i would had to pay $10 for each ride and there are three of them it would be much cheaper to go to Six Flags or Knott's Berry Farm

Upper Premier Tower room was clean, odor free, and relatively quiet. Beds were comfortable, view was great. Hotel Casino was about average for smoke smell, but I found the slots in the .25 and dollar range to be one armed bandits for sure(go somewhere else for slots). The restaraunts we visited, including the buffet were all better than average for service, price and quality. Got to see Kendra getting into a limo out front! The Deuce was easily accessable at the rtc stop nearby, and usually easier to find a good seat on since most vacate the bus before it gets to the north end of strip. Overall one of my best trips that I had to pay for myself!

excellent value and very comfortable beds. Clean and everyone was so helpful. Have stayed there twice this year and loved it.

This was the second time we stayed at the Stratosphere. The rooms are exceptionally clean and you have everything you need in one place. Restaurants, gambling, shopping, car rental and good location. We have stayed at other locations in Vegas but have enjoyed the Stratosphere the best.

I have stayed at the stratosphere 3 times and will be going back next week. I love this hotel and the casino. They always upgrade me, and the room is wonderful. The deals I get are awesome. I will always stay there, and I go every year....... I love the free laundry, So its nice too go home with suitcases of clean clothes.

The woman checking me in was so friendly. She showered me with coupons and promotional stuff. I started out with a good feeling, as I had never stayed here before. Once I got in the room, I realized that the majority of the coupons had expired. I prepaid the first night on the website, and upon check in was asked to prepay the second night in full. Strange, but whatever. I was with my boys, 13 and 22. We wanted to see what movies were available on their tv, but when we checked the movie menu, it said to contact the front desk. Was told that I would have to pay $100 deposit before I could watch a movie... Before I even get to see what the selections are??? The lady on the phone told me she could tell me all the movies over the phone, but there were alot, around 3 pages worth. Are you serious? So my son had to go down to the front desk to get the list. We were on the 24th floor. Easier said than done. Through the whole casino. He came back with only the first page. After an hour and a half, we gave up the idea. The boys decided to go up and do the rides. It was a slow night, and they were trying to shut down the rides early. The people up there were so rude to my boys. In their words, they are "over" the Stratosphere. The prepaying for everything is awkward and extremely inconvenient to the guests. We wanted to have lunch at the pool. Walked all the way there only to find out that the restaurant was closed. A heads up would have been good, considering the distances between everything. The room was clean, big bathroom, plenty of towels, but no ventilation. Stifling. For the first time ever, I paid for a hotel room that I didn't end up staying in. My kids and I unanimously decided to just hit the road back home to Orange County. Of course, I couldn't use their tv check out service, because we were leaving early! We thought to eat before we left Vegas, so we ate at Lucky's there at the Stratosphere on the way out. Oh my God, the service was terrible. Hardly any customers, extremely slow service. On the way out, I overheard some of the employees complaining about their jobs to each other. The food itself was good, but not good enough to ever want to eat there again. Next time, I will try someplace else. Upon checkout, I made some general complaints, and the lady helping me had an immediate response to everything, as though she has heard it all hundreds of times before. Their occupancy rate was 98%, so they really didn't care. The general area is pretty shady. We got accosted for money 3 times when we were getting gas in our car at the gas station next door, and witnessed a drug deal in front of the apartments across the street. My advice? Spend a few extra bucks, and find something a little further down the Strip.

Well you do have to pay for internet, which is stupid, even cheaper hotels give free internet. The room we had was in the World II section and it felt like a cheap MOTEL. Behind the nightstand had a very thick coat of dust. Not good for our families allergies. That is the least of my complaints bc we didnt stay there much aside from sleeping, but we asked that a fridge be brought up to store our daughters breast milk (a $10/night charge) and they brought it up, plugged it in and we put the milk in there. The next day my husband and I were going to go out and leave our baby with my best friend and could not because the fridge was not working! They brought another up and it was the outlit that was broken. All they did was take away the charges for the fridge. Not very good service if you ask me. We will not be visiting here again. The top of the tower was nice though! Also we tried to get concierge to drive us to the airport the night before we left and they told us to call back in the morning and we did and then they told us that we need to book it 30 mins at least before and it would take an hr to get to the airport! And it is $8/person! It should be complinmentary!

The Stratosphere was overall nice. Compared to other hotels The Stratosphere may need to upgrade a little. I was kind of disappointed with the room though. We were suppose to be in a upgraded room, but honestly it seemed like a normal room. The view was wonderful. The room was clean as well. It's at the end of the strip so keep that in mind for first time goers who want to walk.

My husband and I stayed at the Stratoshpere for our anniversary weekend. I definitely recommend dining at the "Top of The World" restaurant! And check out the "Romance Lounge" afterwards! It has the best veiw of the strip and city lights! The hotel Casino was smaller then most and it's located at the end of the old strip. But the rooms were clean and the staff was very friendly. I think you are treated better because it's smaller. We will definitely go back!