Eastside Cannery Casino & Hotel, Las Vegas

Called the can club to stop my mail. Was told I had to come in to do this. I live on the other side of Las Vegas. Told her I could not come in. Lady on phone said she would ask her supervisor. I asked to speak to a manager. She said no one was there, It is 12:00 noon. Other casinos have done this for me. This is the only casino that gave me this problem. I need to have my mail stopped for the summer as i will be out of town. This is unbelievable that I would have to go through this. Now I just want my account wiped out of their system. Very bad customer service!!!!

We carried a computer for nothing, across the USA from NY to NV & found that it's $12.99/day for internet service. Didn't find out until it was too late. Since this was overlooked by my part on the web page , about this Voted Best New Hotel, which was taken for granted that it would be available. Not even a media center either. Out with the old Nevada Palace in with the new Eastside Cannery. Up to date, no. Most of our trip was for business, & the local calls weren't free either. The most fun we had was at "One Six", which was the best night we had. We loved the sky-line view way into the night. " Pin Ups" is a great bar, with live music often. "Snaps" offers very nice food for the money. As for mexican, "Casa Cocina" offering was average. Our stay was for 8 nights so we pretty much got our fill of the place. Housekeeping was perfect, they were the plus in our stay. They strive to please. The 3 1/2 foot pool was for the kids only, believe me. For a family this place is great, not for us.

I will definatly go back. I was very impressed with the whole hotel but especially the room. It was so much bigger than some othe rthe other hotels and the price was unbelievable. The staff was great, very friendly. I would definatly recommend this hotel. The only downside is that it's not in one of the greatest parts of town and a bit from the strip but there is still plenty to do in the area.

Of the ten reviews purported to be of the Eastside, six describe the Nevada Palace. It seems unfair to Eastside. The new Eastside was opened in August, 2008. The Nevada Palace is long gone.

I was very disappointed when I stayed at the East Side Cannery on March 07, 2009. A few of my friends decided to host a 'Bachelorette' party for another girlfriend who was getting married. We spent two months weighing all of our options (There are a lot of Options in this town). We decided since we had spent New Year’s Eve at One Six Lounge this year it would be fun to go back for a different type of event. As soon as we arrived and checked into the room our problems began. We had called to book our room so we had spoken to a live agent a few weeks before this night. The agent was asked if we could change our original plan of getting a suite with one bed into two conjoining rooms with four beds. (Conjoining Rooms meaning rooms that connect) At this time while the agent was on the phone she COULD OF OR SHOULD OF WARNED US THAT THE CANNERY WILL NOT SAVE WHAT YOU REQUESTED OR WHAT WAS AGREED ON WHEN PURCHASING ROOMS. So, when we arrived and went to our rooms we found out the rooms are not conjoining. When we called the front desk they explained there was NOTHING THEY COULD DO FOR US AND THAT WE WERE JUST GOING TO HAVE TO DEAL WITH IT. We were not offered any apologize or compensation for this problem. We asked to speak with a manager and Heidi was no help to my friend who spoke with her. When I called down to speak to the Manager again I was told she was on break and to call back in 30minutes. So, now they had screwed up our plans and we were supposed to let our night revolve around the STAFF. I asked the lady on the phone to find me a manager. She then put me on hold for fifteen minutes until I hung up and went down stairs to the front desk. (THEY NEVER CHECKED BACK IN FIFTEEN MINUTES TO TELL ME I CAN’T GET A HOLD OF A MANAGER OR WE WILL HAVE ONE CALL YOU NOTHING WAS SAID TO ME WAITING IN ANGER FOR FIFTEEN MINUTES) When I went down stairs the lady at the front desk was very unhelpful. She informed me the Manager was on break I told her find someone or call her. When they got a hold of the Manger Heidi it became apparent that she believed it was our fault we didn’t receive the room we wanted. There were no apologize and I had to ask what they would do for us. Ten dollars of per night a measly twenty dollars for a huge inconvience. Save yourself the trouble STAY SOMEWHERE WITH CLASS AND APPOLOGIZE WHEN THINGS GO WRONG! (Places I’ve stayed in vegas with amazing service Encore, Wynn, M Resorts, Venetian, New York New York, MGM, even Sams Town.) Oh and if you want to shower at 9:00 AM there isn’t any hot water (IF YOU LIKE HOT SHOWERS STAY SOMEWHERE ELSE!) I was very disappointed Please think about this review before you book here! I stayed over after New Year's Eve, it took an Two hours for room service and the hotel would not allow late check out even though it was there fault it took for ever to check out. So, they are not the best with customer service.

I Truly don't know where to start, but I'll give it a try. This Hotel and Casino are geared for all people. You don't have to be rich to enjoy true luxury. My experience couldn't have been more special. From the beginning the staff from check in to check out were absolutely wonderful!!! My room which was the standard room (if thats what you call it!). If this room was standard I couldn't even what their deluxe suite would be like. This room couldn't have been more perfect!! When I walked into my room, staring at me was such a beautiful site, a magnificent floor to ceiling, wall to wall picture window that gave me a view so breathtaking I can't even describe. I sat in the chair in front of the window till the sun went down when the lights of the Las Vegas skyline shone as far as the eye could see (from the 9th floor). I slept with the curtain wide open. From the bed I had the same view I had from the chair. The window itself was the beginning!!!!! I stayed at the Cannery for 5 days. The Food was fabulous. I was able to have something from all the resturants at the Cannery during my stay. Snaps was my favorite. They offer a veriety of different dishes. From breakfast to dinner and open 24 hours. On to the Casino!!! The slot machines paid a little or a lot no matter what they never dried me out completely. They kept me playing. I thoroughly enjoyed the Bingo. It is a very reasonable form of entertainment and very exciting. My son and his new wife live in Vegas and I make quite few trips often to see them and I won't ever stay at another Hotel!!!! The Eastside Cannery has become my home away from home!!!!! Please give them a try. You won't be sorry!!!! Thank you Eastside Cannery your just what I've been looking for!!!!?

The room was gorgeous...brand new. It had a very handy island to plunk all your stuff on...a part of the sink area. Very very good value.

Me and my cousin stayed at eastside cannery for 3 nights and i would say that this place is very clean and the house keeping person that help us was really nice not to mention her name she's very beautiful and you cant even tell that she's a housekeeping person.she's very sweet and she always smile and say hello every time we see her.this is the kind of customer service we're looking for.I even thought she's the manager, too bad she's just a pt housekeeping person there.but she's the best !keep it up

My friend and I sort of stumbled into the Nevada Palace. We loved the prices. Maybe our room could have been better, but we didn't stay much in the room except to sleep. Our toilet caused a problem at one point, but it was repaired immediately and refund for the day inconvenienced was given. We couldn't have been treated with more consideration. We'll go back again.

Great place for my husdand and me, we gamble and drunk. Did not spend to much money in that hotel. It's a good place to get away if you don't have to much money to spend. Love the military discount