Just not what I expected
We stayed at this hotel for 9 nights and it was not good. The staff was nice enough and tried to correct problems, but they were problems that never should have happened.
We were in the area for surgery. The day of the surgery, we were informed we would have to leave our room for repairs. (some of the outlets didn't work) I gave them the time we would be ready to have assistance to the new room, and they forgot. Had to wait another 1/2 hour for someone to come help lift the luggage and then some of the bags were dumped out on the floor. The new room was unbearably hot and the balcony door would not open, but howled terribly in the wind. So they moved us again, this time I did most of the work. But the employee stood there until a tip was offered. The third room we were in was also very hot and I was told the entire hotel was either on AC or heat and it could not be controlled in individual rooms.
If you are going to be in St. Luke's Hospital, this is no place for recuperation. The noise from room renovation was very loud, the vacuum's going at 3 a.m. was disturbing and kids running & screaming did nothing for a recovery process.
The rooms are in need of revamping. There isn't a full length mirror in the rooms and the lighting is terrible for putting on make up or changing dressings. It is a small thing, but it is impossible to sit down and dry one's hair due to a lack of outlets, mirrors and chairs in the right places. A huge inconvenience if one is unable to stand.
While the curtains over the doors facing the hall are lovely, they are a pain. One person cannot leave, without leaving the curtains open, and if the person remaining in the room cannot move easily, they can't even go to the bathroom without being seen from the hall.
The hot breakfast was free, but the food was cold. I got there 15 minutes before they were to have stopped serving and the hot food was gone and was told I "should have gotten there sooner" by a wait person. The restaurant does have excellent food, but the selection is limited and very expensive.
On the upside, there is a free USA today and the hotel shuttle was available to take us anywhere within 2 miles of the hotel. We were given an adjustment on our bill for the problems we had, but I would have rather just had a nice quiet stay with my own climate control and some quiet.