Embassy Suites Kansas City - Plaza, Kansas City

It's a great hotel but if any of you are looking to save some $$ then book it at Sweethoteldeals. Net They usually have some pretty good deals on there!

Overall had a good experience , nice rooms , polite peeps at the front desk. Free Happy Hour and full breakfast. Accomodated the wedding guest. Shuttle to town convenient. So had fun.. Only thing WiFi should be free!..

Only one person working the desk so check in took over 20 minutes. They charge their guests 10 dollars a day for parking (no free parking). No free Internet either - this costs $10 a day as well. The walls are thin and you can hear all the bathroom "business" in the next room and above you as well. Basically I am very disappointed and my bottom line is now much higher than planned for.

We stayed at this hotel while in town for a family wedding. Upon arrival around 3:30 p.m., there was a pile of empty pizza boxes outside our door. The same pile of pizza boxes remained there when we checked out at 10:00 a.m. the next day. In addition to our room, we also had a handicapped room for an elderly family member on the same floor. Our room was missing the remote and the microwave didn't work, and there were only two towels in the room for four people. The handicapped accessible room smelled like smoke...although the hotel is advertised as non-smoking. Both rooms were damp and musty. Our shower, even with the curtain inside the tub, leaked water out of the back so badly that water was standing all over the bathroom floor. The toilet in the handicapped would not flush and had to be repaired. We were bothered by a beeping noise all night in our room but couldn't locate the source of the sound until the next morning...when we discovered it was coming from the broken microwave. The hotel has only three elevators, and it appeared that only two were working this morning. After waiting nearly 30 minutes for an elevator, we were forced to take our 87 year old father down four flights of concrete stairs (not to mention carrying all of our luggage down the same stairs) in order to avoid missing a final meeting with our family. Very disappointing.

This place needs a date with the wrecking ball. Mold, mice and bed bugs.

Maybe I had the luck of the draw, but the hotel was very nice. Rooms extremely clean, very nice and helpful staff. Breakfast was one of the best complimentary breakfast's I have ever had. Enjoyed the "Happy Hour". I would definately stay again

The apperance of the hotel was nice,thats about the end of the positive. We arrived on a Thursday night to stay the weekend with ouor teenage children,our room was never cleaned even after we left a note at the desk to have it cleaned.Saturday we had to ask four times for towels,they moved us into a clean room the night before and as I said the one they moved us two wasnt cleaned the entire time we were there.Unfortunatly I got very sick with some kind of bug going around the place only to find out at 2 in the morning that the toilet would not flush properly. Earler we recieved appoligies with our towels and were told we would get 25% of the room for the weekend,after getting the bill we still had to haggle over it.There are not enought elevaters to acomidate the number of people(about a 45 min wait) both up and down.All in all it was a complete dissapointment.How it ever got rated as high as it is,is incredable.Dont waste your time and money.

My family has stayed at this hotel on several occasions reson being 2 rooms and a pool. We cannot help but notice that on each and every stay we are treated like 3rd class citizens. Our keys have been deactivated during our stay on more than one occasion. The staff always treats us different at check-in than their other "Patrons". The difference is very obvious too. Everyone is supposed to be given 8 tickets for the evening reception so I wonder why another person having reserved 1 room just as wee did would have 24 tickets to begin with. I guess the biggest issue was being asked during our entire stay for identification and if we were "ACTUAL" hotel guest by the staff and the lady at the host stand when you go to get breakfast....our omelets looked sick and like they were made from left overs off someone elses plate nad the juices were watered down. Believe it or not there is more we had 4 people in our room 2 adults 2 kids and we asked for a few extra bottles of shampoo and conditioner and were brought one of each for kids with hair down their backs so we ended up just going to the store and buying some. When we returned there was no where to park so we parked our vehicle 2 blocks away. We checked in on a government rate which is supposed to be a benefit of having served in the military for this country and wouldn't you believe it they changed our rate and continuously lied about it during check out and advised that we wouls be billed at the lower gov''t of about 20 dollars difference (depends on the availability) rate my credit card was billed at an even higher rate than the regular one and also for all sorts of other things that were just incidentals. When I called the hotel I was told those charges were just pending and would not be billed .....what a total and complete lie. Overall it is a nice hotel but do not expect to be treated fairly even if you are a college grad, well spoken person who works in corporate finance if you are BLACK. They just simply do not want you there especially swimming in their pool so they will make sure you can't access it eith your room key you have to be asked and show id and prove that you actually are paying to be there. So sad that this treatment still occurs in 2009. "I WOULD NOT RECOMMEND THIS HOTEL"

I have stayed at this hotel 2 times and both times I had to ask for at least part of my money back. The first time I stayed there I was part of a pub crawl and so when the room was 80 degrees in the middle of summer I thought that it was somewhat normal, but then when I couldn't adjust my own air it started to bother me. They sent a repair man up to fix the A/C and he just looked at the vent and said huh it feels ok to me. To their defense we did get a fan out of the deal. Then the line to get drinks was so long I had to get 4 at a time or get one and go right back to the end of the line. The next time I stayed there it was even worse. We got to the room and there was trash in it from the people before us, the remote was missing and it took 20 minutes for someone to come give us a new one. The heat again was unbearable so we opened the window when it was 20 degrees and snowing just to try and cool the place off then when we pulled out the couch bed someone had wet the bed earlier and the sheet hadn't been replaced. At the managers reception they watered the plants along the inside of the walkways and it dripped down on everyseat that was located in the lobby area. Then the next morning I went to go for a swim and there had been some girls in the pool before us and there were clumps of hair everywhere and no one came to clean it up, even after we had told them. They tried to bribe us with a bag of goodies, but it wasn't enough. I like the location and the suite but the only bathroom is in the bedroom which leaves no privacy for anyone staying in there and it is really not worth the money it costs to stay there. I would suggest other places to stay in the area.

We stayed at this hotel for 9 nights and it was not good. The staff was nice enough and tried to correct problems, but they were problems that never should have happened. We were in the area for surgery. The day of the surgery, we were informed we would have to leave our room for repairs. (some of the outlets didn't work) I gave them the time we would be ready to have assistance to the new room, and they forgot. Had to wait another 1/2 hour for someone to come help lift the luggage and then some of the bags were dumped out on the floor. The new room was unbearably hot and the balcony door would not open, but howled terribly in the wind. So they moved us again, this time I did most of the work. But the employee stood there until a tip was offered. The third room we were in was also very hot and I was told the entire hotel was either on AC or heat and it could not be controlled in individual rooms. If you are going to be in St. Luke's Hospital, this is no place for recuperation. The noise from room renovation was very loud, the vacuum's going at 3 a.m. was disturbing and kids running & screaming did nothing for a recovery process. The rooms are in need of revamping. There isn't a full length mirror in the rooms and the lighting is terrible for putting on make up or changing dressings. It is a small thing, but it is impossible to sit down and dry one's hair due to a lack of outlets, mirrors and chairs in the right places. A huge inconvenience if one is unable to stand. While the curtains over the doors facing the hall are lovely, they are a pain. One person cannot leave, without leaving the curtains open, and if the person remaining in the room cannot move easily, they can't even go to the bathroom without being seen from the hall. The hot breakfast was free, but the food was cold. I got there 15 minutes before they were to have stopped serving and the hot food was gone and was told I "should have gotten there sooner" by a wait person. The restaurant does have excellent food, but the selection is limited and very expensive. On the upside, there is a free USA today and the hotel shuttle was available to take us anywhere within 2 miles of the hotel. We were given an adjustment on our bill for the problems we had, but I would have rather just had a nice quiet stay with my own climate control and some quiet.