Seashore Park Inn, Orleans

This was the third worst hotel we stayed in since 1972. The hotel was built in 1965 and shows its 60’s chic. It has not been updated since. The good news is the location is very good and the rates would be reasonable for a quality site. There was not one big problem but a large number of moderate to significant issues. In no particular order: The rugs in the upper foyer were wore and partly replaced as were the rugs on the landing. There was rust in both sinks. The threshold into the bathroom was cracked. The bathroom fan was excessively loud as were the mini fridge and air conditioner (which had a very dirty filter.) There was cable but reception was very poor, even after I jiggled the connection behind the mirror. There were metal covered fluorescent lights over the beds which were just about head level. The room uses old style brass keys instead of the norm of key cards. The whirlpool/hot tub had one jet and was room temperature. A promise to get it fixed the next day was not kept. There was no staffing from midnight to six AM at the front desk. The front door was frosted glass vanes with no way to either open them for air or cover them for adequate darkness overnight. The back door screen to the balcony was torn, one of the balcony chairs was broken and the lights were black with dead bugs. There was a missing shelf between the beds with screws homes in the paneling, two holes in the wall had been spackled but were unpainted. The shower was touchy, suddenly shifting to cold then back to hot. There was mold in the grouting. Standard amenities one would expect such as in room coffee, hair dryer, alarm clock, iron and ironing board were not available. There were three flimsy plastic clothes hangers. The double beds were fair to very poor and one of the sheets no longer fit the mattress. While we were checking out, we brought some of these concerns to the desk, and the overall response was, “Oh, yeah. The owner doesn’t put much back into the place” When I mentioned the bugs in the lights, the clerk said she’d noticed that, too. Finally, to further show the level of missing upkeep, several parking places are being overgrown with the shrubbery.

First time we stayed here was last summer. For the price, it was all right. We had to cut short our visit by one day and notified the office by 12 Noon. We weren't even out of the room yet when the cleaning people were in the room getting it ready for new guests. We were charged the full length of our stay even though we vacated a day early. They got 2 payments for the same room. This happened once before at another hotel on the Cape that we had to leave a day early. They refunded the extra day without even telling us that they would do so. It was a very pleasant surprise and said alot about customer service.

We stayed here this weekend and it was ok for the dollars but could have been cleaner. Chairs at our door were incredibly dirty!!! Not a good first impression. Our room reservation was incorrect but luckily there was one room on the first floor that had not be occupied and we were able to get it. I was very specific when making my reservation as I'm handicapped. Front desk staff was good did not have any contact with any other staff. Only coffee in am at office but you can purchase muffins next door at the Four Points. Should be offered at hotel. No info in rooms about pool hours etc. My guess is that Sheraton will be tearing this down soom and expanding. Would I go back? Maybe.