Embassy Suites Baltimore - North/Hunt Valley, Hunt Valley

The room had bugs. There were dead ones in the sofabed. The food wasn't good either. The service was poor. The shower door was missing a roller. The exhast fan was extremely loud. I wouldn't stay here again.

The lobby beautifully decorated. The breakfast outstanding. Employees friendly. Location a must for shopping, business, dining, etc. However, the rooms are in need of renovations. Our room had chipped paint and the tub had rust stains. Also room a bit cold. I would assume along with those needed renovations some insulation for keeping room warm would be in order.

Did you ever think it was you???? Maybe they just forgot? Everyone has one of those days? No one is perfect. Well don't convience yourself it is. You pay good money for service that they get paid well for. If not they wouldn't be working there. Three weeks ago I was on a business trip in the area. Company recommended hotel. I normally stay at Embassy suites 90% of the time. Upon arrival I check into my room. Noticed no iron or ironing board. On the way out to dinner request one. So I get in late, and did not think about looking to see if it came. Wake up in the morning running a little late, guess what? never came. To late to wait, so off to my business meeting a little wrinkled. Chaulked it up to as an over sight. Past weekend stayed using my Hilton points. reserve 2 rooms, one for my daughter and her husband as a gift and one for my wife and I. Arrive 11:30PM check in, Confirmed 2 King non-smoking for 2 nights. Well my wife and I check in no problem. My daughter and son-in-law get 2 double beds. So they go down and they straighten it out. They go to the new room and it's a king smoking. My phone rings in my room and it starts. So now I get dressed and go down with the 2 of them and vent my frustrations. So 1/2 late they settle in. The bar stays open late by the way. Next day we go out return 11:00PM to my daughter's and son-in-law dismay the room was not cleaned, bed was not made and no clean towels. To late to make the bed. At least extra towels. So my daughter asks, if this is how the Hilton's Reward program works they would have paid for a cleaned room. Good bartender. So in the morning the clerk asked how our stay was. I sure she was sorry she asked. But promised that the manager would call me first thing in the morning. Not holding my breath. So if you are planning to stay here, at least the bartender is understanding. It's not me It really is them..........

The hotel is in need of updating! Our room was okay, but the air-conditioning didn't work. Heard that many others staying in the hotel from our group didn't have a/c either. The free morning breakfast is great, as well as the happy hour. My kids loved the glass elevators. Overall, an okay place to stay, but please fix the AC!

This is a nice place, but the rooms are starting to get outdated, a make over is needed. Breakfasts are great!! As for the restaurant/bar, they are understaffed and closed at midnight on a Friday when there were about 15 people spending money. During the day, a bartender would come around every half hour or so: just poor management. Rooms: spacious and include high speed internet (ethernet not wireless) housekeeping: understaffed. My room was not ready till 4pm when I checked in and they have not come around till the afternoons for the daily cleanings. Not a big deal, but like the restaurant, they seem to be cutting costs and consequently service.

We have stayed at this Embassy Suites three times and have always thought it is a nice hotel that doesn't cost a fortune to stay at. However, I have not heard many positive things about this hotel lately. I think that the entire hotel could use a major renovation and couple of issues here and there need to be resolved, and the hotel will be nice again. The hotel was built in 1985 and is well maintained, but has never received a major makeover since it was built twenty years ago. We have always enjoyed their cooked-to-order breakfasts, served in the beautiful atrium each morning. They also have a nice manager's reception with drinks and snacks each night. If only the manager would take the time to seriously consider redoing the whole hotel, I think that the hotel would so much nicer and the guests would be so much happier too. I am upset to hear such negative things about this hotel and how it is slowly starting to get run down. Hopefully something will be done soon before it gets too bad. Maybe I will have to visit the property and see what it's like now-it has been quite a few years since I've stayed there.

This is my must stay - for many years on trips to Baltimore, this facility on the North side is nestled into the wooded areas convenient to a brand new shopping center and outdoor commons. Great hot b'fast to order INCLUDED! Don't miss the cajun food.

Good sized rooms, however, housekeeping didn't come for my 2 day stay, and wireless internet would have been greatly appreciated. The complimentary breakfast and in house restaurant make up for it I suppose. Nice lobby ambiance and friendly staff.