Inn at Deep Creek, Oakland

Please note there is a foreclosure auction for this motel advertised for March 2010. Hope for new owners/renovations, maybe. Stayed there a few years ago and the fireplace room with kitchenette was dated but OK. For me, it just brought back memories of stays there as a child in the 70's and early 80's so I hope it will be returned to former glory as a quaint winter retreat.

We booked a room online, thinking for $150/night we would be getting a decent hotel room. As soon as we arrived I could tell this place was totally dilapidated. There is a FOR SALE sign in front, and the place is falling apart. The room had a filthy carpet, smelled like a damp, dank cellar, it was dark and dingy, and looked like it had never been updated. It was truly disgusting. The dock by the lake was covered in duck excrement,and there were no chairs by the lake for anyone to sit. We asked for our money back within 30 minutes. The reception hostess finally gave in...she would give us back one night's reservation, but then we wouldn't be allowed to stay there even for the one night we would be charged for. That did it! It was such a depressing experience. After some angry words, she did refund all our money. We were out of there so fast. My advice - don't even think about staying here.

THE STAFF WERE ALL GREAT...THE PLACE IS SPOTLESS WITH ALL AMENTIES..ITS RUSTIC AND PEACEFUL AND WALKING DISTANCE TO STORES,RESTURANTS,ETC.....PRICE IS GREAT THE LAKE IS IN THE BACK YARD AND THE MOUNTAINS AND SKIING IN THE FRONT..BEAUTIFUL VIEWS...I WORK IN THIS AREA OFTEN AND I HAVE STAYED AT ALL HOTELS IN THIS AREA FOR OVER 2 YEARS NOW...I STAY ONLY AT THE ALPINE....

Customer Service Stinks! Plain & Simple the Owner/Manager will make every excuse not to lose a buck.(in retrospect he will lose several, by bad word of mouth) We stayed overnight here so we could rest after a long day of skiing; we didn't get much rest. It is a quiant place, but needs some updating(60's style lighting/small tv) The walls are paper thin...So when you have a party in the next room over you will hear every word and smell everything that comes under the connecting door. Anyways, our neighbors did have a party and we called the cops on them(never thought I'd do that) at about 2:30am (it started at about 12:30, but I thought I could let the party die down) Anyways the cops showed up in about 20 min. not much action was taken on their part (no carding for the beer that was on the porch) so it still continued through the night a bit quieter, but like I said it was paper thin walls. The manager/owner told us we could have a late check out no add'l charge, well since we wanted to get out of this place, we didn't stay. So extended checkout was useless to us. The next day the manager was availitable we contacted him asking for a refund, he hide behind a policy NO REFUNDS. I asked why? we didn't get the family oriented stay we deserved....his response i offered you an extended stay you couldn't use! I was like well how about a percentage off or a future stay to change my mind about your place....No you stayed the night No Refunds. Oh and his fixing the problem was that his and the cops response time was quick(well I'm sure there is a reason for that)And that fixed the problem of a bad nights stay here?! well how can you leave when there is no one at the front desk? and they charge our card first thing? I told him I was going to write this review and he threatened to come after me(yes, I wrote a review regaurdless because I believe in free speech) Please, do not stay here, it may be a 20$ difference to other places in the area, but I'm sure they have better customer service and thats the difference. Now if your looking to have a party here go ahead...the cops don't do much.

The night started off well, but the room next to us had a loud party. Poor responce time for the off site manager. The soda machine was locked at night. The morning after when we left early because of that same room. When I fainally get a hold of the owner or manager about getting a refund, he flat out lied about what he and the police did that night. It helps that I heard everything since the walls are very thin. Over all I would never stay there again or tell other people to stay there.