Sheraton New Orleans Hotel, New Orleans

I don't think I have ever received such poor customer relations at a hotel EVER! Any contact we had with the front desk or concierge was non-friendly and quite rude. We were there for spring break 2005. The pool was closed (under construction). It would have been nice for the check in clerk to inform us of this, since we went to the pool bathing suits and towels in hand, only to find a cement hole. After questioning several staff members, it turned out the pool at the hotel across the street was available to Sheraton guests. Would have been nice to know. The lobby bar went under construction the 3rd day we were there. They moved the bar to a dreary conference room and still had the nerve to charge outragous prices for drinks! And again horrible service from the bar staff. Our room was small but clean and we had a nice view. When asked to upgrade to a larger room, the desk clerk had to "ask the manager" then called back with an absurd upgrade charge, more than double what we were paying for the room we had. The best thing about this hotel is the location.

i live about 45 min from new orleans we were staying at the sheraton for the new orleans saint game!! it was actaully a christmas present for my husband we book our stay like 3 wks in abvance we had to wait one hour and thirty min in line to VALET park they also had a detor sign so we thought they're was road work ahead we go around to find out were the valet parking was and that was the line it was wrapped around a block that is how long this line was this gentlemen started screaming at my husband telling him not to break in line when we wasn't any way we had to go back to the end of line i walked over to the marriot and they did not have this problem so we go inside the front desk worker would not let me check in because my id has my madien name still my husband was in line outside anyway we thought it has to get better wrong we go into the room it was small the view was horrible the bathroom was a joke it had putty marks everywhere just horriable the air did not work it stayed on 72 when i had it on 60 next day we check out and guess what there was a fee on there for valet parking my husband talked to the manager about it and he said there was nothing they could do 1 hr and 30 min we waited in line we will never go back

We stayed for New Years (2005). The location was awesome. The staff was friendly. The rooms were clean and you had a great view of one of the best cities in the US!!! The bar downstairs was great as well; we loved the chex mix they gave ya! Me, my boyfriend, best friend and brother all stayed there and would definently recommend to anyone visiting the big easy. You are minutes away from Bourbon Street as well as the French Quarter. We will be staying there again!

The Location was great for walking around and seeing the sights. The Beds were wonderful, I have never had such a good night sleep.

I loved the atmosphere!! I have been there many times for a weekend getaway. The only thing I don't like is the workers that look at you crazy when you come back from Bourban Street. Okay....you would figure they are used to seeing stupid drunks.

The hotel is in a great location, a few steps away from burban street. The hotel staff was great and the hotel was clean. I loved my room and Had a great view of the mississippi

I loved staying at Sheraton, New Orleans Hotel because the staff was so helpful and friendly. They catered to our every desire. We requested a lot of information, ie., where to sightsee, eat, have fun....The staff suggested the most fabulous and exciting places. Can't wait to come back again this year.....

we stayed at this hotel in jan. of this year. the rooms were great,on 15th floor, great view. we could walk to anything we might have wanted to. and the valay service was never better. left our meds. in van and no problem for them who brought van down for us just to get them. would stay again,for sure.

They have great service, great food, & are located on one of our main streets (Canal St.) so you can't miss it...The rooms are cozy & beds are comfortable.

I just loved everithong about the place. It was very neat and the people over there are very nice. The service was excellent. I really like the rooms because they were very comfortable and the location was just so perfect. If I had another chance to go back I would because I really need a vacation and this hotel is my spot.