Sheraton New Orleans Hotel, New Orleans

I stayed here for a conference and when i checked in they warned my about the noise that would result from the renovation. However, my room also had NO internet access. I had to call the front desk three times before they sent someone up, only to tell me that it would work again when the renovations were finished, and that it would only work in the (very, very noisy) lobby. This hotel is way too expensive not to have internet, and not being upfront about this with guests is no way to do business.

I went to New Orleans to spend an evening alone with my husband. Because the Sheraton is supposed to be one the best hotels to stay at, we decided to spend $200/night for a room. We got there a little early and was told that the room wasn't ready but that they would call when it was. Needlessly to say, they didn't call and we had to go back to the front desk to see for ourselves if it was ready. I could understand if they were busy but most of the time 3 people were at the desk not doing a thing! When we finally got into the room, it was hot. It stayed that way all night even though the thermostat was on 65! The bed is hard as rock and the sheets might as well be plastic bags. We didn't get sleep all night. I think they keep their air conditioners broken so that you have no choice but to pay for one of their overpriced $5 a bottle water. Not only is the water overpriced but everything in the hotel is, local calls are $1.50/min, room service is insanely expensive and valet parking is $33/night. I'll never stay there again and I would never recommend this hotel to anyone.

We were on the 18th floor and had a very good view of the river and the downtown lights. Our room was clean however the A.C. was horrible! Had maintenance to our room 3 times in two days. No one knew what they were doing! A.C. on a sensor, so forget about sleeping. When moving stops, so does the A.C.! Also, when we would return to the room it would be extremely warm because the A.C. would go off upon leaving and not come back on until entering the room!They brought up one fan, which helped a little, but still not very cool. Getting dressed & putting on make-up was almost impossible unless there was a fan blowing directly on your body! Also, not much water pressure in the shower. The parking situation was unbelievable! There was NO parking at the hotel. They directed us to a parking deck which was three blocks from the hotel (very inconvenient) and for two days it was an additional $55 dollars to park! On the positive side, everyone was very polite and tried to be helpful.

Great location. Not too keen about the valet parking fee but was better than searching for a spot on the street.

I was eager to stay at the Sheraton due to it's tenure and reputation in the hotel industry. I was in New Orleans for a convention (which was very large) and was very disappointed. I arrived at 4:00pm only to find our room was not ready. The front desk person requested my phone number and stated someone will call me when it was. I was asked to leave my luggage sitting in the lobby until my room was ready. Two of the three bell hops that I experienced were not pleasant at all. I called the hotel back, after two hours of walking around with my carry on bag and not hearing from anyone at the Sheraton, and discovered my room was ready. Overall, the room appeared clean with the exception of the heavily stained carpet in my room. Additionally, you will have to wait for the elevators for quite some time if there are a lot of people staying there. The positive is that the location of the hotel is great and the vending machine prices for the drinks was better than the stores on Canal St; but overall, this was NOT the experience that I expected to have from the Sheraton.

Just trying to get into the driveway was almost impossible. Once at the door, the valets acted like they were doing me a favor. The desk personnel were capable, but, short handed (3) having one conference checking in and one checking out. The room was clean and comfortable (46th floor) but, the automated elevator system is deplorable. Took up to 28 minutes on 2 occasions to get an elevator. It also took at least 30 minutes in the morning to get hot water. The service in the restaurant was horrible. I had to chase down three differenct people just to get a bottle of Tabasco. (the hostess finally got it for me. NOT the waiter) The best feature of this of this hotel was the house keeping staff. They were attentive, friendly and efficient. I wish I could say as much about the rest of the hotel staff. The only saving grace for this hotel, overall, is it was large enojugh for our conference and close to all the attractions along the river and the French Quarter. They did assist me in the fact that I am in the process of planning a major conference and will not be selecting a Starwood property if this is indicative of their hotels, staff and service. And, sadly, I'm a "Starwood Preferred Guest" member. Well, was.

This is by far the WORST service I have ever encountered and I havent even stayed here yet. This hotel initially overcharged me for my room and when attempting to repay me the balance they charged my card AGAIN! Now my account is in the negative and all they told me was sorry, you'll get it in maybe a few days. A few days??!!! Im so glad I hadnt started my trip to N.O. yet or else they would have certainly ruined it. Im booking somewhere else.

1)average 5-10 minute wait for an elevator, and at least 2 are broken 2)Housekeeping does not clean the room unless you call repeatedly, and then be prepared to settle for clean towels at 9pm.ROOM WAS DIRTY - bathroom floor had not been cleaned 3)charge for parking is $30 a day even you have a $200 room 4)air conditioning operates on a motion sensor, and your room quickly goes up to 80 degrees if you try to sleep 5)guest services seem to be instructed to ignore complaints: I was told the air conditioning in my room automatically going off was an "energy conservation plan" But our business meeting rooms were freezing........ 6)have to pay for internet connection ( what???!!~!) 7)have to pay to use the gym, which is dirty and outdated 8)one person at the counter to check in guests at 5 pm:huge line 9)you are met with a disgusted shrug if you ask a staff person to help you 10)unexplained charges show up on your check out bill: LOOK OUT!!

Get to room at midnight and don't realize they put me next to the elevator control shaft room that runs down that whole side of the building until 6:00 am when it ran non-stop!! I am not a light sleeper and travel 3-4 nnights a week and have slept next to ice machines & elevators but nothing like this. Called front desk for ear plugs and was told you're not next to elevator and I said no I'm next to the shaft. Got sorry. I know they know this is a problem. So much for relaxing! Make sure you notice before you go to sleep where your room is.

I was in New Orleans for the LLS Marathon. I was with a large group from Team in Training. The night before my race I called security on three different occasions as there was a party in the next room. My first call was at 11pm. Security did not respond. My second call was at 1:30am, security responded and asked them to quiet down. The party continued with loud music, laughter and banging of walls. At 3am I called security and told them I had one more hour to sleep and requested to either be moved to another room or for them to handle the noise next door. Security never responded. I ran my marathon, exhausted then came back at 2pm to a messy room. I called housekeeping and it took 50 minutes for them to respond. All I wanted was a shower and bed. We had no towels. When I talked with the manager, his response was "I'm sorry that occured, we pride ourselves on the best service." He never offered a discount, but asked if I would be willing to sign up as a Sheraton member for a small fee I would get a free night stay. Horrible customer service.