Lake Charles Richmond Suites, Lake Charles

It was dirty, smelly and overpriced. I would not recommend to anyone.

We called ahead asked for a pet friendly, non smoking room with a door to the outside/parking area. What we landed up with initially was a room with a door facing the courtyard but we were able to change that because we have dogs and it is easier to get in and out with a door to the street. Opening the door to the room that we finally landed up with the smell of smoke was apparent. So much for a non smoking room. We tried to get another room but the front desk said there was nothing else available. I'm guessing they just had nothing else clean because the place was empty. While the room was large it was extremely dated. The one chair that was in the room was so old; it really belonged in a dumpster. Being pressed for time we took our chance and decided to stay. Why, I'm not sure.. The bathroom was scary, hair on the floor, there were paper-thin towels which we did not use and a nasty shower along with a toilet that did not flush (the maintenance man could not fix it). There is a pool and a gym which we did not use along with a place to wash/dry clothes should there be a need. We needed ice but could not find an ice machine that worked either. We would never stay here again. This place needs to be condemend it was so gross.

There was crud and dust under the toliet, hair all over the bathroom floor and loose locks on the door. I booked through priceline (NEVER AGAIN) and was so disgusted and freaked out having to stay here. There are apartments next door and I swear there was a drug deal happening as we drove in. What a crappy place. Never again will I stay at this or any other Best Western. Crappy and loose sliding glass doors to the outside. AWFUL. Never again.

what nobody has stayed in your hotel for the past 3 years? no recent reviews?

We had a wonderful time here. The Management and staff was friendly and helpful..Everything was great..Breakfast was very tasteful...We went a few times late for breakfast and the staff knew my kids would eat here before school and they took time out to put a side for them.The pool and room was clean and nice.We was asked did we need anything everyday even when we was gone for a few hours when we returned they called.Thanks so much..For everything!!! Mr.V Jay and staff!!!!!!!!!! "Tan"

We stayed here in August of 2009. Our suite was very clean and very large. There were 2 queen beds in the bedroom and a sofa sleeper in the den as well as a large desk. We didn't do any cooking but there was a full kitchen. The free buffet breakfast was delicious and they even cooked special food for my child who has allergies. The exercies room is not large but has quite a selection of equipment. The pool was very large and attractive, but we did not have time to use it. The lobby was large and attractive. We had a great experience here especially for $109 a night for the entire family.

Front desk was very rude when I called to ask about government rate, they referred me to the internet to make my reservation. Checked in at 3 pm on Sat. was unable able to get key card to open door on my second floor room after lugging my luggage up the stairs. Went back to the office 3 times and then was told we would have to move to another room down stairs on other side of complex. Upon trying to gain access with new key to hall leading to room was unable to get this key to work also. Finally someone passing let us in. Key did work on the new room door, but new room's sliding glass door did not lock properly. After all this and my son playing two soccer games at 11 pm we find out there is not any hot water in the entire complex and that they knew they had no hot water when they checked us in at 3 pm sat. I understand things happen but they knew when they checked everyone in on Sat that they would have no hot water and did not advise us of this. If I had known this I would have found another room but I suspect they did not want to lose all their reservations for this very busy weekend but that was not fair to the guest. Once we checked in we were stuck there and had not choice but to stay and suffer through a very cold shower and a complete run around by the staff. When I asked for a manager I was told that there would be one on duty at 7 am Sunday morning. No manager on duty Sun morning when I went to check out. The desk clerk was completely unwilling to provide any compensation for me and about 10 other guest with the same complaints. I was given the managers card to call on Mon. Called on Monday, Tues, and Wed. and left messages for manager. No return call. Stilling trying to get in touch with corporate. Managment needs to make this right becaused this hotel is giving all the Best Westerns a bad name.

The hotel overbooked and lost the reservations my 80 year old mother had made for us nearly 2 months earlier. We had flown in from Denver and had spent the day traveling to the location of the hotel. We were given a suite at the same price (as an apology for their overbooking) for the night and asked to sign an agreement to leave and find another place for the next two days of our stay. It was an awful experience and a real scramble to find places to stay between our business meetings. Southwest LA is still recovering from Ike and about half of the area hotel/motel rooms are booked by workers putting the area back together after the hurricane. We received no help what so ever from the Best Western front desk staff. The front desk staff was aloof and apathetic. I'd never go back and we won't ever book at a Best Western again. We found a much better deal at a newer and cleaner La Quinta just down the street. The front desk staff at La Quinta couldn't have been more helpful and concerned about our situation. The desk manager called around to find us another place for the next night and then we were able to get into the La Quinta for the last night of our stay. I gave the desk clerk a $10 tip for her concern and help. What a wonderful person Ashley is. We later found that luxury suites at the casino in Lake Charles were priced lower than regular rooms at the Richmond Suites Best Western. Amazing.

we were there for a softball tourney. the room was great, the service was awesome. could not ask for anything more. clean rooms great service.

Just stayed two nights and found the staff at the desk and clubhouse very friendly and courteous. The rooms were clean and the FULL breakfast was wonderful. Location is perfect with easy access to town or the interstate. Won't stay anywhere else and can't imagine anyone having a bad stay here.