Embassy Suites Indianapolis - Downtown, Indianapolis

it is dated, dirty, overpriced with lousy service. The room service menu is limited to sandwiches and very expensive but not very good. Plus asbestos ceilings--yuck- moldy bathroom-

VIOLENT GUESTS CANNOT BE REMOVED BECAUSE THEY ARE WORKING THERE!!??!! Last night, two workers who are staying in the hotel doing construction at the hotel got into a huge brawl. My children were in the hall outside a friend’s room when they saw an inebriated man pounding and kicking on a door 2 floors below. The door was opened and he was drug into the room. Soon after, he and another man were punching each other in the hall area outside the room. Another man ran into the room to retrieve something he shoved into his pocket and ran into the stairwell. Another guest was directly across the hotel from this room and saw blood all over the men and the room. The fight continued as everyone waited for security. Security finally arrived and did NOTHING. They told my friend they didn't have enough evidence to call the police, although they also stated they entered the room and saw blood everywhere. I didn’t learn of the security statement until some time later, at which point I contacted the manager. I was wondering why the police hadn’t been called. The overnight manager, Brandon, stated he didn’t have enough evidence to call the police. But he said was taking care of everything and not to worry. I assumed (incorrectly) that this meant these men would be kicked out. The next morning, I passed these men in the hall several times. So I contacted the manager on duty, Mark. He stated the managers on the weekends "do not have the authority to have these men removed because they are contract construction workers." The only one with the authority to remove them is another manager named Mark and he wouldn't be in until the next morning. Another guest who was in a room closer to these men stated they had heard arguing the night before this incident and were told by security to "wait 30 minutes." Security wasn't taking "noise" complaints at that time. If the arguing was still going on in half an hour, they would investigate. We have stayed at this hotel 2 times prior without any problems, but we will never stay there again. Guest security should be the NUMBER ONE priority, not some "contract." Oh, and incidently, this happened on the same weekend two people were shot not 20 yards from the hotel's front and side doors. I understand the hotel management cannot do anything about an incident on the street, and I certainly don't hold them at all accountable for any of that. BUT you would think that after such an incident, they would be even more concerned about guest safety. These men should have been removed from the premises on any weekend, but especially this weekend. I sure hope their hotel improvements were worth the safety of their guests.

My wife and I recently stayed at your hotel as a long awaited date night. I paid extra for a suite and was told it was top notch and that it would come with a jacuzzi tub and balcony. We did not end up getting our jacuzzi tub so I called the front desk and was explained that it was 'either or' on the balcony and tub. After settling in the room we found several issues with it. ~The toilet in the bedroom bath did not flush well or at all sometimes. ~bedroom TV turned off and on by itself in the middle of the night ~The walls were very thin,we were kept up from 3:30-6am by the neighbor lady laughing ~The patio door was broken ~No patio furniture ~The thermostat had a mind of its own ~No jacuzzi tub ~Out of service elevator ~The parking garage was very tight to get around and into (extremely low clearance) ~Hotel service person was not very accommodating to our concerns We were very excited to stay at this hotel and were greatly disappointed. Thank you for taking the time to read our comments.

This hotel needs to really remodel and clean. Very surprised for an Embassy Suites to be in this state ,for the price we paid wow =(

I loved everything about the hotel. It was clean and extremely convenient. Only complaint is that three weeks after I did the checkout and paid with my card I got another charge for an addidtional $40. It was not on the bill when I checked out.

kids ran down the hallway and slammed doors. there weren't enough elevators. bathtub had a crack in it and it was old. the front desk not helpful. the hotel lobby and breakfest area wasn't cleaned. lot of dirt in the corners. sticky salt and pepper shakers. the breakfest was okay. it was layed out and poorly. the internet acess wasn't working quite right. the room was hot. you couldn't cool it down. had to open the window. it was springtime though. i wouldn't stay here again.

This hotel was clean, comfortable, and convenient to everything we wanted to do in downtown Indy. Their service stood head and shoulders above most hotels. When we checked in, they had no cribs available (we were traveling with a 15 month old). Within an hour they had located a crib at another hotel and had it set up in our room. Every person we met at this hotel had this type of approach to service! We will be back on future visits to Indianapolis.

This Embassy Suites was very clean, the staff was awesome and very helpful. It is located right downtown and within walking distance to lots and lots of things. Their breakfast is fabulous and truley cooked to order. We are planning on staying at other Embassy Suites on other vacations in the future.

Came during first weekend in October.There should be a law against charging $350/Night for a $85/night hotel. This old outdated building needs a complete makeover.Heat is not turned on that time of year so you must use space heaters if they have any available.Consumer be aware: don't waste your money at this hotel!!!

I recently attended a convention in Indy. I found the convention rates groosly overpriced for the room and to top it off had to pay $18 a day to park my car just to stay in the overpriced hotel. They told me breakfast was free. Believe me, I paid for that breakfast many times over. I couldn't possibly have eaten enough to make up the difference unless I had a 5 gallon doggy bag. Restaurants are also quite pricey. I can't imagine what they think they have in Indy that would be worth the price. The next time we have our convention in Indy, I'll stay home unless I win the lottery between now and then.