The very best service BAR NONE!!!
By A Yahoo! Contributor, 7/13/10
From the very beginning after booking the reservation, I was connected to the concierge (Landon), who answered any and all questions I had. (which were a lot) I went to Chicago to get engaged, I asked him for some possible suggestions, and he reserved me the complimentary Acura service car to take us to the navy pier, then he reserved us a river boat cruise (which was PHENOMENAL) where there were fireworks and drinks. He then set up a complimentary bottle of champagne and rose petals (to be scattered throughout the room) while we were on the cruise. Just WELL above and beyond what was expected. The room upgrade was complimentary as well. We went the weekend after July 4th. So I don't think it was a busy weekend AT ALL. (which I belive helped us in that) The room was very clean and modern. If you are looking for a friendly, clean, wonderfully located hotel in downtown Chicago, look no further!!! From what I gathered from our stay there the W stood for whatever, whenever. Which seemed like there couldn't be a more true statement. The best experience I have ever had at any hotel BAR NONE!!!