Route 66 Hotel & Conference, Springfield

i reserved 4 rooms at this route 66 motel located in springfield il. a month ahead of time, i received 4 comformation numbers at that but on the day of check in i was only given 3 rooms, at the time i wasn't upset because i assumed the management was going to pleasantly handle the situation, had they had rooms or not but not at this place. I was expecting management to come out and sir we're sorry we're out of room and probably point me in another direction or just a little more concerned about the situation but instead it was more like do you want those 3 rooms or not if not oh well. i mean thethere's no pleasantness there at. if don't believe me wait until you visit the motel yourself. i don't know about anyone else but if i am spending my money at a place no one have the right to treat me any old way.

Had an excellent stay here. The staff made sure we were always happy and satisfied and they were all so very nice. Our room was clean and beyond what was expected of a budget hotel and we plan to stay there again soon.

The whole staff was helpful, knowledgable and very friendly. The room we had was clean and comfortable. The location was convenient, it was an affordable rate and a fantastic value.

I loved how convenient of a location this was. Very simple and economical with fantastic value for the price paid. I have nothing but good words about the staff, cleanliness of rooms and overall comfort. I would certainly stay again.

I travel to Springfield for different conferences with business and every time I go there I stay at this hotel. The staff has always been super friendly and makes sure each visit is great =) I have told my fellow co-workers about this hotel and many of them stay there as well. This place is a unique one of a kind hotel that is easy to get to and I highly recommend to anyone that is traveling to the area!

This is a family owned hotel in Springfield Illinois, with the most reasonable rates in town. They never claimed to be a NEW or FANCY hotel. It was the first Holiday INN in Illinois back in Good Ole' Days. It was turned into a Ramada and beaten up pretty badly. So after a year an a half of renovations in 2001-2002 they reopened as a quaint spot on Route 66. The room rates are so low that there is really no room to complain. Before you believe all the BS reviews, go by and see for yourself. The owners are usually available during the daytime, and are more than accomidating. They listened to us and worked out any complaints we had. The decor is awesome and took us back in time. Antique cars in the lobby. If you have complaints when you travel you do not inform the establishment, how can they make it right? Like I said, the rates are so low how can you complain? I received a $66.00 dollar/night Rate, 20.00 dollars cheaper than all the other Hotels I called in town. I would definitely return and definitely recommend to my friend family, and strangers. If you want overpriced rooms go stay at the Crowne Plaza, or the Hilton. If you want a Historic PLace to stay this is the best place!

the room looks like the "NORMAN BATES MOTEL" the sheets look like they came out of someones closet...NO INTERNET SERVICE

I booked my daughter's wedding reception here for August 2008 and two months later I am STILL trying to get things straightened out. I had nothing but problems with this hotel beginning 3 months prior to the reception date. Too late to book another hall, I was stuck. The manager we had dealt with to get everything planned in the beginning left the hotel and we had to go make all plans again. That happens, I know. Not a problem. I was told all prices we had been quoted would still apply. Wrong!!! However, you don't find out that is not true until after the reception. I had to go out to the hotel each week a month before the wedding to attempt to get plans straight with them. Each time we had to go over everything again from food to table decorations to hall decorations and colors. Each time everything was entered into the computer and for some reason the next week things were not right yet again. The last time I had to go was 2 day's before the wedding. I was told they would decorate Friday nite so I would be able to make sure it was done right. It was not. I checked on it after our rehersal dinner and I had a print out of what was supposed to be on the tables. We were supposed to have medium cylinders with rock and 2 small votive candles on a mirror. That is not what we had at all. We ended up with some big 4 or 5 candle tower thing or something. I was told I would have to wait until morning to talk to someone in charge of the reception hall. I waited. The next morning I was told they showed I did not get the room until 3:30 and I would have to wait until then to change the table decorations. I had to argue that my guests would be there by then and that was not acceptable. We were supposed to have corn and green beans and mashed potatoes and gravy. Gravy was never put out and they served the corn first and when it was gone then they put the green beans out. Not at the same time as we were told. I had been quoted a price for my room with the first manager I spoke with. After she left I spoke to a new manager and was assured that price would be honored. The next time I went out I had to talk to yet a new manager and I again confirmed the price of things including my room and was told they were correct. The day I checked out I was charged double for my room and was told by yet a different manager there was no way my suite could only be $90.00, even though that's what I was told all along and confirmed with each person I spoke to. After my daughter came back from her honeymoon she went out to speak with the owner of the hotel to express her dissatisfaction of how her reception was handled. She was told I would be credited for one nite of my two nite stay as I had been told in the beginning. That has never happened. The next month I received my visa bill, they had charged me for a guest's room who attended the reception and paid for their own room. I called to have the charge taken off my card. They said they removed it and guess what. The next month not only is the first room not removed but I have ANOTHER room charge on there. I called to speak to the manager I had dealt with the month before and he is no longer there. It has been one fiasco after another. I believe there is a severe managerial problem at this hotel and I would not recommend it to anyone. If you decide to disregard these comments good luck to you. I hope you are a patient person.

From the minute I got to the hotel, I did not receive a good impression. First off the bat, they told me they did NOT have my hotel reservation because their computers were down. Then they tried to charge me $85/night instead of the $72 I had on my PRINTED CONFIRMATION e-mail. The first room they put me in had a screwed up lock, the second was OCCUPIED, and finally the third worked. However, I had to stand in the hallway for fifteen minnutes holding my bags, while everyone from the manager, to the maids, and maitenance people scurried around trying to find a room. Not organized at all. Second, the wi-fi didn't work at all while I was there, and I needed it for business. The cable tv didn't either, all I got was static. When I complained to the front desk, nothing was done at all, despite promises. The vending machines didn't work for me either. The location was good, but for what I paid...I will never ever stay there again. Good riddance.

Everything was exceptional! I have no complaints with anything. Very friendly staff and the restaurant was worth the money, the menu items were very fair priced and the breakfast buffet was delicious. I would recommend this hotel to anyone staying in Springfield.