Under expectations
By A Yahoo! Contributor, 12/17/08
I stayed in this hotel recently, on Dec 2008. The overall experience was well under expectations for me after reading the reviews online. The hotel is in a very good location, next to the Kaanapali beach, the most popular and one of the best beaches in Maui, after visiting a few other beaches in the island. There is also a good grocery store in walking distance (5 minutes) called star markets (prices a bit more expensive than Safeway, the most popular grocery store in the island, but groceries in Maui are expensive anywhere). The best feature of this hotel is the view, all condos face the ocean and they are very close to the water compared to other hotels nearby, so you can intensely listen and feel the ocean from your room. The beach is impossible for swimming because of the shallow reef areas and many rocks. You don’t have to get into the water to find that out, just notice that people just walk pass the beach in the hotel front, there is really nobody in the water! I also found the sand in the beach a little bit less clear compared to some other beaches I visited. The hotel has a good area by the pool with clean gas grills and a good hot tube (spa) for guests. The pool was just OK, since it's small and shaded most of the day due to the proximity to the hotel buildings (not many people uses it). The staff in the front desk was friendly until they demand us to move to a bigger condo because the studio we booked and spent the first night was for 2 guests only, including our infant. It was not our fault, I booked through CheapTickets, and there was no note saying we should get a bigger condo when booking, so we assumed everything was OK, but when they realized our party had 3 people, they suddenly changed from nice to “nasty”. Once we decided to stay, move to the bigger condo, and pay the difference of course, they got back to the "nice mode" again very quickly, so not very professional in my opinion. I think they thought we tried to hide our infant on purpose, which is unacceptable, so be aware, these people are all about business, not someone you can trust. I believe most condos, if not all, are privately owned, therefore, they are all different as far as updates and decoration. Our big condo was a one bedroom apt with a living room, kitchen, and 2 baths, room 515. That unit was highly recommended by the guest leaving it that day, but it was just OK in our opinion because it had only basic furniture/appliances and decoration was just good, no major updates/features or nothing really exciting. Parking in this hotel was good because was free and mostly shaded. In your first day, there is a 45-minute presentation from the concierge service lady with complimentary breakfast. The food is very unimpressive (just a few sweet treats with bad coffee) but the lady does present good suggestions and tips for activities nearby. What makes this hotel strongly popular in most reputable travel website reviews are the very reasonable prices for the location plus the all-ocean front condos feature. Most resorts at Kaanapali beach (a 10 minute drive from this hotel and with a much better beach) are considerably more expensive for a reason. If you look at the negative reviews from previous Mahana guests in the websites, they all have the same complaint in common: if anything goes wrong or unplanned, the staff handles the issue very inappropriately. Also I realized that people with strong ties to this hotel or management go after reviewers with bad experiences and try to justify their staff mistakes besides giving an unhelpful flag to negative reviews posted on the travel websites.
