Hyatt Regency Maui Resort and Spa, Lahaina

Great envoriment, great service, and great hotel

We were very disappointed in our rooms and we had a deluxe ocean front! The view was amazing but the actual room was disappointing. I am a little person and I could hardly fit in the bathroom! The hotel is in a great location and the pool is beautiful. However, we would not stay here again.

We have stayed at the Hyatt many times. We normally stay in a Regency Suite, it has an awesome view of the ocean and the mountains. The staff are very helpful, beautiful rooms, location, grounds, it is awesome. Staff will help you set up your day with activities, events and places to visit. Just ask. They have a Lu'au each day for thier guests and the public. It is one of the best Lu'au's we've been too. I would recommend the Hyatt whether you stay in the Presidential or Regency Suites, or any other room. We had a great time, explored the Resort, the grounds and different lounges and activities. Well worth your time and money. T-dawg http://traveldawgsreview.blogspot.com/

This hotel was absolutely breathtaking... our room had a full ocean view and was incredibly romantic. The hotel is perfectly placed at the end of Kaanapali Beach. So, after a long stroll along the beach, you end up at back at your hotel and realize its the best one on the strip. LOVED IT!

there was a cockroach in the room. food was on the floor by the curtains and dresser. the hotel was run down. drapes were stained. the tv's were old and didn't get a good reception for channels. carpet was stained. i wouldn't stay here again.

Me and my husband stayed at the Hyatt in Maui from July 19th to the 24th. This wa sour Honeymoon. The hyatt was so amaizing. The lobby is so relaxing. They have Penguins and parrots all around. The view is amazing as well. The pool get crowded fast. best time to go is early in the morning or later in the afternoon. They have an Expedia travel/attractions desk right on premissis. They take care of everything for you. Also there is a doctor in the hotel. This came in handy when My Husband developed a fever. They took care of him right away. I would definetly recommend this Hyatt to anyone. Definetly visit whalers village right down the street also.

My wife and I just returned from our 25th Anniversary visit at the Hyatt Regency Maui from March 9-23 and once again couldn't have been more pleased with our stay. We always stay in an ocean front Regency Club room and have never had a problem with the room cleanliness or size of the room and the bed is the most comfortable that we have slept on in any hotel. The housekeeping staff is very professional and we've never had a room with a dirty bathtub. Everyone we have contact with is polite and very professional including the check-in staff, bellmen, valets, Regency Club concierges and restaurant staff with most of them calling us by our name-a very nice and personal touch. In fact, we have become friends with quiet a few of the employees since we have seen some of the same welcoming faces since we first visited in 1983. This visit did find the noise of construction for a few days, but I'm one who realizes that remodeling must be done or then the complaints come in about the hotel being run down and old. We were very happy to see Cascades open for lunch as this is our favorite and has been since the beginning when it was Lahaina Provision Company. They were also in the process of updating equipment in all the elevators, but once again we were never inconvenienced because there were always 2 of the 3 elevators working in the Atrium tower---they never shut them all down at once. I have to say that the Hyatt Regency is still our favorite place to stay with it's open-air atrium lobby, flagstone floors, beautiful grounds and the Aloha spirit that comes from all of their wonderful employees.

I am writing this review after having given the Hyatt a chance to respond. Since they have not responded, I am publishing a honest review of our actual experience. My Partner and I vacationed in Maui from Nov. 10 through Nov. 16 at the Hyatt Resort on the Kanapali coast near Lahaina. First, when we checked in between 7 pm and 7:30 pm on our first night, they did not have our King bed available. The front desk told us they would put us on a waiting list for a King room and for checking in that night they would put us in a queen and full-bed room with an upgraded partial ocean view room. After eating, it was dark so we pulled the curtains and went to bed. To our utter amazement, the front desk neglected to tell us that our "upgraded" partial ocean front view was blocked by a construction crane that stood taller than the hotel and that roofing material would be hauled right past our balcony. There was no warning of construction and no warning that we would receive such a bad room. I called the front desk the morning that I saw and HEARD the crane and found out they were repairing the roof and asked very politely to be switched. I asked them to please transfer us to the king room. The front desk stated that they would call us as one became available, but none were. I called everyday for 3-days until more than halfway through our 5-night vacation, they transferred us. We spent sizeable sum of money at the Hyatt that week, using the Spa for multiple appointments, eating in all of the hotel restaurants, and when we checked out, saw our bill, and there was not even a courtesy credit for the rooms, my partner told me not to ruin our vacation and just write a complaint letter after we leave. We selected the Hyatt Regency Maui Resort because we thought that it was the best hotel on the Kanapali beach. Clearly we were mistaken. I am afraid that neither of us will be able to recommend the Hyatt Regency Resort at Kanapali in Lahaina, Maui.

poor room quality. Upon arrival, sink drainage was broken in the first room (Deluxe Ocean Front). After we switched to new room, the toilet flush broke after 1st room service. Later light bulb of night stand went out. In-room coffee machine is dirty and so is the bath tub. Note there is an additional $15 mandatory resort fee per day. I feel like I'm getting 3 1/2 room quality and over paying $530+ per day for Deluxe Ocean View room through AAVacation. For that price, Four Seasons in Wailea is much much better (true 5 star hotel).

Service was great and friendly. The bedding is exquisite. The lobby is so interesting with all the the birds and penguins and foilage. We talk about how much we enjoy it with our friends at home. We used to dream about staying there and when it finally happened, it was so amazing. We'll be back in two weeks for some much needed R & R.