Sixth and final stay at the Hale Koa
By A Yahoo! Contributor, 11/2/11
We had stayed there five times before and had always enjoyed the service, food, and location. Our September 2011 trip was very upsetting and disappointing. After a long flight to get there, we were astonished that at times only one desk agent was checking people in. It was at the 3:00 P.M. normal check-in time while 20+ people waited in line.(I assumed as tired as us}. At least six other people were behind the desk and NO ONE seemed to care enough to help the customers in-line get checked-in! In addition I had to get back in line 2 more times because we waited on a second room that wasn't ready. I get far superior service at CHICK-FIL-A and at my Bank. They won't leave people waiting in lines. I suggest to you to spend the little extra and stay next door at the Hilton Hawaiian Village or anywhere else. The Service at the Hale Koa reminds me of the typical service I now get at the Exchange, poor. Breakfast at the Koko cafe is fine as long as you want the buffet and they have it set-up when they open. It was like they had never done it before. Several things weren't out or ready. The service that we've enjoyed in the past is no longer there. Like another customer was saying in line, " You wouldn't put up with this at the Hilton Hawaiian Village or another hote! ".