Omni Hotel at CNN Center, Atlanta

The worst customer service EVER!!! Rude desk help. Needed restaurant info after game at Phillips arena and they had no phone books and kept telling me to use room service. Rude, rude, rude and not willing to help with any services other than hotel. Over-priced restaurants, over-priced rooms. Location does not make up for poor service and way too expensive $2.50 for a canned soda

We stayed at the Omni 12 and 13 Feb 09. Our room was fantastic. We had an unbelieveable view of the city skyline. During our stay there was a cheerleader competition, so the hotel was flooded with teenagers. Dispite this, we had a very quiet two days. The Omni is right across the street from Centienial Park and within walking distance to the acquarium. There is a food court in the hotel complex. The CNN tour was well worth the time. We checked out on 14 Feb 09....talking about when we would be able to come back!

Before going to this hotel, I read through reviews and I noticed similar gripes from many customers: poor service, dirty room, noisy, etc... My boyfriend and I decided to stay here because we were going to a hockey game that night at the Phillips Arena and we liked the convenience. If you have to go to a sporting event at either Phillips Arena or the Georgia Dome, you can't beat this location. Parking and traffic in Atlanta is horrible, and it is worth the money to simply walk down from your room to the game. There is also an excellent food court located in the building, a great place to grab a quick meal before a game. I throughly enjoyed the room. Some guests have complained about the beds being too soft. I will agree. If you like a firm mattress, this is not the hotel for you. The bed was extremely soft and had comfortable down pillows and a down comforter. Our room had an excellent view of the Olympic park as well as the Atlanta skyline. The bathroom was nice, shower had excellent water pressure, even up on the 27th floor. As far as service goes, for us it was excellent. Now I'm not the type of person that has too many requirements when staying in a hotel. When we received our bill we had one small problem, they had charged us the fee for valet parking (which is $25 by the way). We had actually parked next door at the Phillips Arena parking lot. The attendant was polite and promptly removed the charge from our account. The overall value for our stay was amazing. My boyfriend has stayed at lesser hotels around Atlanta (Hampton Inn, etc...) and he paid about $110 for a room there. We ended up paying $173 for our room. We had purchased one of their package deals. So we got two tickets for the Georgia Aquarium ($24 a piece) as well as a complementary breakfast buffet at the Prime Meridian restaurant. This buffet was not like a regular breakfast buffet. A chef on duty prepared eggs to your liking and the buffet had very good bacon, toast, sausage, hashbrowns, fresh fruit, oatmeal, and just about anything you could ever want for breakfast. It was wonderful. When all was said and done, the room was definitely worth the price for the value and the location and the comfort. I did have one complaint. We scoped out the pool. I believe there had to be another hotel pool. the pool we found located on the North Tower was very small and only went up to about 4 feet. Not much at all.

The view is the best! Its located in the middle of everything! Be aware of the elevators though..They bite!

Stayed there for a convention. The hotel is a bit old and you can see that some of the maintenance has been deferred and needs a little bit of help. I stayed on the seventh floor close to the Park on the South Tower of the Hotel. Great Views however, tends to get a bit noisy if there is a band playing. It is within walking distance to the convention center and I found this to be a plus for me. Overall this hotel is fair, and would be suitable going to Atlanta for a convention, a short stay for business, free WI-FI which is a plus.

This hotel was very nice. It was always clean, they had great service, and it is close to convention center. The rooms were very nice, & we actually had "turn down" service. I would recommend this hotel to other colleague's.

My twin sister and I were in Atlanta for the Final Four basketball weekend. We could see from the website that this hotel was beautiful -- and it is! The three most important things about a hotel, I believe, are cleanliness/comfort, location, and the people who work there. All three were outstanding! In the five days we were there, we met the nicest people we have ever met anywhere! Each and every person with the Omni was as nice and helpful as they could be. They went out of their ways to meet and exceed our needs. This hotel is gorgeous and has everything! It is also right around the corner from the acquarium, Coke, Centennial Park, and in the same facility as CNN. The tour of CNN was great, too. We had such a good time that I am now planning for our family to go on vacation and stay at the Omni. This hotel is a destination in itself -- and is surrounded by great people and great places. The Georgia Dome is extraordinarily easy to get to and only takes about three minutes to walk there. I highly recommend this hotel. It is worth every penny!!!

The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.

If you're going to a sporting event at the Phillips arena or Georgia Dome, the location can't be beat. It's a great feeling to know you don't have to leave early from a sporting event to beat the traffic. A little advice: Check in as soon as possible! I don't care if the game is at night, check in early (before 3 pm) if they let you. Traffic around the hotel is horrendous right before a big game. We made the mistake of trying to check in around 5 pm for an 8 pm Falcons game, and it was a madhouse. For example, I only counted one, that's right ONE entrance/exit to each of the two towers' parking garages. The valets were very nice, but you could tell they were understaffed. Once you do check in though, there's no reason to go to your car again while you're there, especially if going to a sporting event. The Phillips is in the same building, so to speak, and the Georgia Dome is about a block away, albeit a long block. The CNN Food Court is adjacent, which includes Arbys and a few other fast food stands, a Chinese restaurant, a Mexican restaurant, and Jocks-n-Jills, a sports bar, which is a very good place to go after the game. For one thing, it's the only thing open after 11 pm where you can get a bite to eat, as all the other fast food places are closed. Overall, the food is decent, the service excellent and prices are reasonable at Jocks-n-Jills. Expect a 30-45 minute wait for a table after a game. A few of the fast food restaurants in the food court serve a breakfast special (typical southern fare, eggs, grits or hashbrowns, bacon, toast) for about $4, so you don't have to spend $12 at the hotel's restaurant for basically the same thing. The rooms were comfortable, not what I'd expect for $160+ per night, but like I said, the location was what sold me on the Omni. If you ever go to a sporting event at the Dome or at the Phillips, I recommend you don't stay anywhere else but the Omni. You pay a little extra, but once you see the madhouse in downtown Atlanta before and after a big game, you'll be glad you did.

I was in Atlanta for the Notre Dame/Georgia Tech game and spent just a single night at the Omni. It was a terrific experience! A high quality hotel in the heart of downtown. Right next to Olympic Park and the CNN Center. Friendly staff and very nice rooms. I would definitely recommend it and will look to stay there on a future visit to Atlanta. By the way, be sure to take the train from the airport...you can get off blocks from the hotel and save the cab fare!