Embassy Suites Atlanta - Galleria, Atlanta

The rooms were great and so was the service. The hotel atrium was absolutly beautiful. The pool water did have a bit much chlorine but over all it was excelent.

We stayed here for a sporting event in the area. The staff was friendly and accommodating, especially the male manager who went out of his way to actually drive us to a field on his way home from work!! The rooms were clean, great price, and the hotel itself was a nice pleasant experience. The breakfast was such a "plus" down to the home cooking by the Mrs. Chef! We enjoyed the hotel.The air was a problem one night, but they did send someone up to fix it, and comp us a night. That made a difference. They also ran out of tp one night, but replenished it asap. Thank you Embassy!

The location of this hotel was convenient to the Interstates and where I needed to go on this business trip. The staff here was responsive and helpful. The rooms were well appointed and comfortable. My only negative comment is about the food. On weekends they have a breakfast buffet. The standard complimentary breakfast was okay as long as you get freshly-made eggs -- NOT the ones in the warming trays that are like rubber eggs. Also the bacon and sausage in the warming trays -- they were not hot. I also ordered dinner through room service one night and was not pleased with the one-hour wait for food that arrived dried-out and not warm.

When we checked in we thought everything was going to be great. We opened the door to our room and noticed a King bed(we reserved two doubles) I went down to the main desk and told them of our problem. They said the were sorry but there 2 bed rooms were full. I was not happy with the answer considering I booked the rooms 6 months in advance on a special nonrefundable rate. I told her the room was unacceptable for our sleeping situation. They offered a cot and then turned around and didn't have one available. I told them I wasn't going to sleep on the floor and something had to be done. They acted like I was just plain out of luck. They didn't have a solution for my situation.(I couldn't even cancel because I have a non refundable rate) I finally asked them to contact their parent company and ask them why I was sold a room that didn't exsist. When they realized I wasn't giving up they found an open room. It was their "show" room. They still acted hesitant but could tell I was going to get the room I indeed had reserved. All things went uphill from there. They gave as a coupon for a 1 free dessert for their restaurant. (yippee imagine splitting that with 5 people) Anyway, we stayed in this hotel before and they gave us a king room at check in but immediately changed it when they found out we booked a 2 bed room. No problems that time. When it happened again we decided that we couldn't rely on the particular place to guarantee our room order and probably will choose another location. As for everything else it was standard Embassy. Good breakfast. Rooms had been recently remodeled. Room with main entrance and sleeper sofa was very noisy. (both visits)Rooms a little on the small side. I guess as long as your bed situation doesn't matter stay here... But if it does???