Vacation- Ruined by Smoking
By A Yahoo! Contributor, 8/12/11
We Loved The Location, Very Beautiful Resort! Loved The Ocean, Pools, Views!
But..... it was a Horrible Experience with the Guest that was staying in the Adjoining Room of ours. We Were Told this is NON-SMOKING Rooms. We woke up to the Smell of Smoke in our Room, was obviously very worried about a Fire! Come to find out , it was coming from the Guest Next Door, so we called down to the Front Desk, and they said they would send up SECURITY! Well, they told my Husband to try putting a Towel under the Door, to see if that helped!!!! Later that day, Several other Guests on the same floor, said they smelled Smoke , halfway up the Hall. So, you could only imagine what our Room smelled like! We went to the Front Desk.... Once Again!!! They said , absolutely NO Smoking is allowed in Rooms, only on Balcony! So, once again, they said they would send up Security! Well, Needless to say, We couldnt Sleep at Night... Worried about a Fire, and the Smell! So, Kids had to try to sleep in Living Area with us.
On our Checkout Day, the Smoking Guest Next Door , had just checked out also, and their Door was Wide -Open, and The Smell That Came From that Room, could have Knocked a Cow Over!!! A Fan was sitting on the Floor, I guess to Circulate their Smoking in the Room., bad news it was Circulation over to Us!!!! If Security went to their room, they would have Definately Smelled the Smoke. If Hilton is going to Advertise as a NON-Smoking Rooms, then they should stand behing that.
I was told to talk to a Manager from another Guest, she gave me the name of Gary, but when I asked to speak to him, the Front Desk , said he wasnt available. We did write up a Review at the Hilton. Hopefully, this helps other Guests, that dont like to Smell Smoke, and I feel Very Sorry for the Next Guest that Had to Stay in that Room, if they thought it was a non - Smoking Room !
The Front - Desk Employees are NOT Very Friendly or Helpful! They are Very Professional, but almost Robotic. We didnt have a Blow- Dryer in our room, when we arrived, and the bell boy called down right away, because I asked him about it, because I forgot ours. We never did get a Blow -Dryer sent up, we asked the Front -Desk 3 Times about it. They kept saying someone will bring it Right up.... we just finally bought one , at Walmart. Small things like this , can ruin some peoples Vacation, but this was minor to the Smoking Issue!
The Bell - Boys were Awesome., The Cleaning Ladies are Wonderful, Very Friendly, and do a Great Job, ( at least the ones that did our room did) Overall, it is a Very Nice Place to stay, The Elevators are Very Slow, but that is almost Everywhere!
We would have went back to this Location , if not for the Terrible Experience with the Smoking! Not willing to in-hale Smoke for 5 Days on Vacation Ever -Again!!!