Beautiful Location, Bad Service
By A Yahoo! Contributor, 12/15/06
The location is fantastic-No doubt about that! Our room overlooked the beach and had floor to wall windows. It is also close to The Circle, which features dining, shops, and other fun stuff to do on your stay. The service and overall stay, however, was terrible. Our room was on a floor where a social function was being held, and you literally had to walk through part of the party to get to the wing where the 7th floor rooms are. Drunk people wandered the halls through the night, loudly talking. We also found some of the party patrons smoking in the stairwell right outside of our room after it filled with the smell of cigarette smoke. The staff would not deliever food up to our room, despite offering "room service". We literally had to go downstairs from the 7th floor to the bar and carry our food up on a tray through the party to get back to our room. The next night, they wouldn't even deliever a drink up to the room! We had to go downstairs and get that ourselves, too. The whirlpool baths aren't what you would expect. They can accomadate two people, but they are so noisy, it's more annoying than relaxing. It was a beautiful location, for sure, and is a great choice if you're planning on just going there to sleep. After the amount of money I paid, I'm not sure if I'll be going back in the future, though.