What a joke!!!!!!
They let us check in early, that part went very smooth and fast. Got up to our room (the king suite) and WOW not what we expected. The pictures they have on there site, are not what the rooms look like!!! There was mold on the sliding glass door, grease all over the kitchen area, the bathroom was dirty,toliet wouldn't even flush, the couch was all ripped up, there was a nasty strong smell coming from the HEAT, thats right the air did not work, there were bugs in the bedroom, the kitchen table that was in there was falling apart it only had three legs, the furniture on the balcony well there was no table just two chairs. This place is VERY runned down, you can tell that they have not kept up with the maintance. We decided that we were not gonna stay there. We went down stairs and asked to talk to a manager told him our thoughts and feelings, how the room was and how the pictures are very misleading. He told us that they are in the middle of a renovation, and that they only have a couple rooms done and he would see if there was one open for us to have. We told him no, we just want our money back. They said it would take a couple days for the credit for the one night hold to be back on my card and that we wouldnt see a charge for the other 3nights. Well, we came home and two days later I log into our bank account and I see that they credited my card for the one night, but CHARGED my card for the other 3nights. I called when I saw that, and the guy was trying to tell me that we stayed there for four nights. I was like, excuse me you need to check your records because we were not even checked into the facilty for more than a hour. But, overall they credited my card the FULL refund. But, honestly I dont even think i will stay there when they get all the renovations completed. The view of the ocean was wonderful, but for the price there I would of paid the xtra 50.00 a night for somewhere nicer in the same location. Even though that this place is pretty decent in price, even if it was 15.00 a night I don't think that I would stay there for even that! I saw the reviews and I was like, well maybe we could get lucky and get a "perfect room", yea right, it was a joke. So we ended driving 70miles into Kissimmee and enjoyed our vacation there. Yes we paid more, but we love that area and we just wanted to try something different in Florida and it kicked us in our butts!