WORST SERVICE EVER-Rude manager and front desk
I stayed 3 nights. In my last day, I heard people a guy screaming asking for hELP. He fell in his bathtub. I call front desk saying that a person needs help in the next room and told them what I heard. I went back as ask the the injured person if he was fine? After few minutes no one from the hotel appear so I went back to his room and talk trough his door. Finally after almost 10 minutes a personal from the hotel showed up. I met the injured person after few minutes and his back was bruse, he was around 70 years old man. He thank me and told me that the Hotel person told him. BECAREFUL NEXT TIME. I WAS SHOCKED.
They didn't tell him to go and check to a near hospital or call 911. NOTHING.
He asked me if I can bring him some ice because he didn't want to deal with the hotel personal any more and I didn't blame him.
I met the manager in the afternoon and asked me" hoe you heared the guy? I said because his bathroom was next to my (just a wall between) Then, the manager (Pete) told me that the check the room and was soap in the bathtub and was the guy fault. The question was his fault or not, The hotel should provide him help when a guest has an accident......
At night I ask the front desk person " sheryl" for a backet of Ice while she was talking on the phone " with her cousin......... She said that I had one in my room. I replied to her that I gave it earlier to the injured guest and explain what happen...... Then she start screaming and been rude and sai that they don't have any backet of ice available. She was relly rude and the other person who was checking in was also SHOCKED by her attitude. I ask to speak with his manager and she keep screaming. Finally the manager came "Pete" and told me that they don't have any. I asked him and finally call the person in charge. It was almost 15 minutes since I asked for the backet of Ice. Even not with Ice just the backet. I told the manager if some one can bring it to my room and he said NO because they don't give that service to their guest. Even told me that I have to wait ofr the backet or they will not give it to me.
My qyestion is? after all I webt trough will be nice if he bring it himself to my room as courtesy but he refused..............
DON'T go to this hotel You can have an accident and believe it OR NOT nobody will help you. Management and personal is rude. If you need soemthing no one will give it to you. The first and last time.
Make my opinion count. THIS bad service has to STOP. Or they d things RIGHT or they will loose as a customers. DON't CHECK IN.......