Seralago Hotel and Suites Main Gate, Kissimmee

LIKE LOCATION IS GREAT,THE ROOM NOT TOO MUCH CARPET NEEDS REPLACEING,BATHROOM SMALL,TISSUE HOLDER COMING OFF THE WALL,FRIGE TOO SMALL,T.V.OLD THE PICTURE ON THE COMPUTER OF THE HOTEL DOES NOT SHOW THE ROOM FOR WHAT IT REALLY LOOKS LIKE (OLD).THE KIDS ENJOY THE POOL IT WAS CLEAN.YOU PAY FOR CHEAPNESS YOU GOT CHEAPNESS.

This was by far the worst hotel experience in my life. It began with wrong directions by the front desk. They took us 45 minutes to the east rather than the west. After we arrived and unpacked we found that our door would not lock - the key card did not work. We packed up the kids and our stuff and moved to another room at 10 p.m. Two days later our key card wouldn't let us in. Back to the front desk. Another day later we returned to our room after being at Disney all day only to find that the door was open. Key card did not work and the lock was not turned on. Room was unlocked and unsecure the entire day! Toilet ran all night. Neighbors kept us up by talking outside our room until 1:30 a.m. We called the front desk 4 times and were told they were taking care of it. Never happened. I spoke with Joe at the front desk. He joked that I didn't know his name so he would be off the hook for all the issues. Joe, I remember your name and the crappy service we received. Finally at check out we spoke with a manager who said she would call us with a resolution. She never called us and never logged all the issues we encountered. We will never stay here again. Oh, I didn't mention the drug deal going on near the pool or the clientele this place attracts. Save up your money and find a better place down the street.

We chose this hotel because we are a family of 5 and it is difficult to find hotel rooms with proper bedding for the whole family. My husband & I shared the King size bed while our three kids slept in the "fort" with bunk beds and a single bed. We were planning on driving to Magic Kingdom for the day, however we learned that Seralago provides a free shuttle! So obviously we took advantage of that. Pool was nice, but a little crowded. Breakfast buffet was average, but a good price, so overall a good value. Wasn't pleased about the Time-share sales lady at the front door in the lobby. She was very high pressure and does not want to take no for an answer, (I was just asking a question about the hotel, not realizing she did not work for this hotel) so beware. Clean and a good value for the money. We would stay here again.

First of all this hotel's website is extremely outdated. Our room certainly didn't look much like what is featured in their pictures. Hotel is old. Beds are in desparate need of replacement. Tossed and turned all night. Sore from springs and bed edges. Carpets need to be professionally cleaned or replaced. Fixtures coming loose. Pet rooms are the (Standard Deluxe) rooms. Pets are not allowed in suites or upgraded rooms even with the large fee they charge. The Pet rooms are musty and not welcoming and LARGE non refundable fee is taken at check in. (Larger than the room charge) Staff is nice enough but the place is a dive.

I'M GOING TO MAKE IT SHORT. THE ROOM WE GOT WAS NASTY AS SOON AS YOU WALKED INTO THE ROOM IT SMELLED DISGUSTING. IT SMELLED MOLDY, AS WE WERE ABOUT TO UNLOAD OUR BELONGINGS I NOTICED ANOTHER SMELL IT WAS COMING FROM THE BED SPREAD IT WAS JUST PLAIN DISGUSTING IT SMELLED AS IF IT GOT WET AND JUST LEFT THERE. AT THAT POINT I WASN'T HAPPY AT ALL. AS MY DAUGHTER WENT TO THE BATHROOM SHE COMES OUT RUNNING SHOUTING THAT THERE IS A SPIDER IN THE BATHROOM. BOY, THAT WAS JUST THE ICING ON THE CAKE. I TOLD MY HUSBAND TO CHECK US OUT AT THAT VERY MOMENT. WE LEFT SO QUICK I DIDN'T EVEN LOOK BACK. I WAS VERY DISAPPOINTED.

We went to the Seralago Hotel this past April 2009. I didn't know what to expect for the price. I was so amazed. The Seralago is one of the best family hotels that 192 road has. It is big, spacious, and filled with many amenities. I loved the pizzeria, general store, and main pool facilities. The rooms were spacious, simple but very clean. I really enjoyed my stay at the hotel and can't wait to go back. Great, great service! They always left the rooms cleans and with extra towels. Totally recommend this hotel.

My initial daytime impression was that of a quiet old, run down Bates type Hotel from the 50's. Once the sun sets the place really comes alive with insect and human life. The rooms were old, smelly and dirty. Sleep was difficult between obnoxious patrons yelling and partying ALL night, security staff running around after them, sheriffs police racing around the parking lot and Oh did I mention the Swat team and search helicopter flying over head for hours. All this within 48 hrs. That's about the time that I ran for the exit. We had more action at the Seralago than all the Orlando amusement parks combined. The walls were so thin I felt that these folks were running through my room. This place makes the real "Tower of Terror" look like a kiddie ride. Probably the best thing about this hotel is it's location which might be better served by tearing this dump down and starting over.

Location is great, VERY laid back and kid-friendly with LOTS to do nearby and on-site - pools, playgrounds, beach volleyball court (doubles as a GIANT sandbox when not in use). Rooms are well-furnished, convenient, and I still can't believe the LOW prices!

The good things about the hotel: The pool was large and clean and very nice for the kids and the landscaping around the hotel was nice and well maintained. For the price we were able to get two adjoining rooms for less than the price of one elsewhere, which meant that we had plenty of room in the hotel for our family of six.The rooms were also comfortable. They also have family rooms with bunk beds which would be good for smaller families. The breakfast was good and a good value, except check the menu prices before ordering drinks. The staff was pretty nice, we were in the arcade one day, and the person who came in to fix the machines gave my kids extra tokens and an extra stuffed animal from the crane game. I also liked the pinball machine, it was in good playing condition which kept me entertained. It was well situated, close to highway access, Disney was a short drive, we did not use the shuttle, universal wasn't too bad either if you avoided peak times and took the right route(Straight out of the parking lot, then left on the parkway to I-4). There were several restraunts and shops within walking distance, and Sam's Club and Super target were a short drive, which combined with the in-room fridge and microwave allowed us to save some money on food. The only negatives were that the hotel did show its age somewhat, so while they tried to clean and maintain the rooms, they did not seem pristine, like most newer hotels. Also, the cable TV only had kids and news channels plus espn and the broadcast networks. Also, the rooms were not soundproofed well, we could hear highway noise until about 10 or 11pm.

Needs TLC, stairs could be cleaned once in a while and if you purchase a pool view room, request one that actually see's the pool and not the fence in the back corner. Pretty wore down for the money spent on the room. Towels were thin and skimpy. Pretty close to Disney, and much better than the Quality Suites down the road.