Totally Disappointed - Would Never Go Back!
By A Yahoo! Contributor, 07/13/09
First of all, we didn't get the accommodations we asked for even though we booked months in advance. We were assured a two-bedroom suite with a pull-out couch. Instead of a second bedroom in the suite, two beds were blocked off with a wooden screen which afford little privacy from the living/kitchen area, and there was no pull-out couch. Instead of trying to fix the problem, the staff kept blaming the company that booked the reservation. After driving from Michigan, it took the hotel almost 24 hours to come up with a reasonable solution. The hallways of the hotel were dirty and dangerous (there were holes in the broken cement floors and trash). The carpeting in the rooms were wet and damp smelling from air conditioning condensation leaking directly onto the floor. In the bedroom of one of the suites, there was no air conditioning - just a ceiling fan. The only cool air in that room was from leaving the bedroom door open to the main area. We awoke every morning at 8:00 a.m. to the sound of jackhammers (we were told by reservations that the hotel was undergoing renovation, not major construction!). Plaster was falling from the ceiling in one of our rooms and the vibration from the jack hammers made the problem worse. We had to get new key cards each day for the first three days because there was a problem with the door locks. The ice machine near our room leaked water onto the floor, so we had to walk around puddles every day. We complained about the various problems, but got little if any action. My family saved all year to take this vacation and it was simply awful. It was a good thing we spent most of our time on the beach or at the pool. This place is a dump!
