It ruined our whole trip!
Several things ruined our entire trip!!! We went home early it was so awful and took 2 days of sleeping to recover.
1. I have stayed in many hotels during the past few years, many of which were considered 4-Star hotels. I booked 2 nights at the hotel based on the 4-Star rating and competitive pricing. I made reservations for December 29th-30th, 2008. I mistakenly thought the reservations were for December 28th-29th, and showed up a night early with my 8 year old son at 7:00pm after driving 8½ hours. We were obviously very tired. The reservation mix-up was my fault. I requested the reservation be moved to the 28/29 and was told that was impossible. A 4-Star hotel should have no problem doing this type of thing, especially since the price for both dates was the same. I wound up paying for an extra night to save further exhaustion. After dealing with the non-English speaking bellman, we finally made it up to our room with our bags.
2. The floor had a large amount of wet, sticky stuff by the door. It stayed wet the whole time and we couldn’t walk near it without putting on shoes. I approached the maid about it. I promptly gave up when I realized she too could not understand English.
3. There was no room-service or food available when we arrived at the hotel and had to resort to take-out. The food wasn’t brought up to our room and I had to re-dress to walk downstairs to get it. Once again, after driving such a long way with an 8 year old, this was not convenient at all.
4. I needed internet access immediately due to the fact my cell phone didn’t get a signal in the hotel. Internet access should be free in a 4-Star hotel. There were no directions as to how I could pay for this service. I called the front desk and was told to call the company directly. This is what I call “passing the buck” - VERY unprofessional!
5. There wasn’t a hotel information book in the room (which ALL hotels should have). Since we were staying an extra day, we needed to wash some clothes. We wound up finding a dry cleaner to pick it up. What if there had been a fire? There were no “In Case of Emergency” directions posted in the room. I believe that is a violation of fire-code.
6. We left our hotel room at 8:00am each morning. We came back no earlier than 5:00pm. Our room had still not been serviced by the maid and was not convenient from that point on to be serviced. I’m sure an English-speaking maid could have helped us out with the conflict, but there wasn’t one available.
7. The bathroom was covered in mold. The lavatory, the bathtub, even the floor had mold and mildew on it. Taking a shower was a sickening experience.
8. After this harrowing experience, we decided to check out early. Around 6:00pm (December 30th), we came downstairs with all our baggage and checked out, drove 8½ hours and returned home at 3:00am. When we requested our car, it took 15 minutes to retrieve the car. And parking is $34 per night.
I will NEVER stay in this hotel again, nor will I recommend it to anyone. Please don't stay here - there's several other nice hotels in the area. And PS, Union Station is more like 4 blocks away (uphill!)