Greenbelt Marriott, Greenbelt

This was the most important day of my life and the Marriott Greenbelt was an excellent choice. The service from the entire staff was awesome! If there were any bloopers, I never knew it. The room was clean from to bottom. Let's not forget the food. Everyone at my reception raved about the food and again the service we recieved from the staff was great. We will continue to visit Marriott in Greenbelt.

This was an exceptional place to stay!! We were not sure if we were going to end up in a bad area as we did not know the area at all. This place is in a great location as it's in very safe area!! Also the metro is about a 5 minute drive at most (they had a shuttle but it we did not take it). The staff was very friendly and knowledgeable. The gym was a little small but had 3 flat screen tv's!! I do not have a bad thing to say about this place (unusual for me). It met all of our needs. Would recommend to anyone!!!

I called to inquire about using this hotel for a upcoming family reunion. Needed to know if there was a banquet hall that can seat up to 200 people. Received very poor service from someone named Andy. He couldn't answer my questions. Stated he wasn't the manager, however couldn't give me the correct spelling for the manager. When I suggested I call another hotel to get better sevice. Simply stated ok and hung up. Guess they don't need my business.

Location-location-location Newly remodeled this Marriot is but a short walking distance to by regularly scheduled shuttle service to and from the Metro Greenline. Also right on and off 95/495 and a short drive to BWI. Have stayed at a couple Disney hotels that were dumps compared to this Marriott and West Chester hotels at three times the price with half the service and amenities. I highly recommend it to all who which to stay in comfort at one of the best values in the area. The king-sized bed was plush but firm. We viewed local fireworks from the parking lot out front as well as spectacular displays along the skyline looking toward the Potomac and DC from our 11th floor room.

I had a great night's stay at the Marriott.. perfect location for my needs as well as clean room...comfortable beds as usual in a Marriott and a quiet night. There was, however, no refrigerator in my room as advertised, but that night I didn't actually need it.

I have stayed at this property approximately 10 times over the past year (2004-5). I am also a Marriott Platinum member and stay at their hotels throughout the U.S. So some of what I observe here is as a frequent traveler. The best thing about this Marriott is the location. Just off the D.C. beltway, there is a lot of convenience here if you are doing business in the Washington area or with NASA/Goddard, and Baltimore is an easy drive from this locale. The worst thing about this property is the service. Expect reservations to get messed up, even if they get booked online, and don't expect the person who answers the phone to confirm your reservation to know what they are doing. Also, the front desk staff seems competent enough to handle only routine issues, but sure enough they gave my room away at about 12 Noon when I am a Platinum (guaranteed room) and had it guaranteed to my American Express (no reason was given -- I was just told "sorry"). Service in the lounge, restaurant, and room service is not much better. Lastly, this is a very worn property. The smoke detector in my room hung by its wires. The mattresses sag in the middle and leave you with back/neck problems in the morning. Expect problems with elevators, air conditioning, etc. If you ask for a refrigerator for your room -- AND YOU GET ONE -- don't expect it to look either clean or in good condition. Because of the poor service, poor condition of the property, and relatively high beltway room rates (which the manager will not discount -- I've only been offered Marriott rewards points for my "issues"), I cannot recommend this property to anyone. While the property is allegedly getting a "facelift" in December 2005, it needs more than that -- it needs a whole new staff, management and fee structure to go with it. If you want to stay at a Marriott property in this area, I recommend the one at Univ of Maryland. Hope this helps. Safe travels!