Unsafe, Unsanitary, and appauling customer service
By A Yahoo! Contributor, 09/21/09
Me and my girlfriend checked in at 2pm and simply dropped off our luggage and left to venture off for the day. We got back around 10pm and the room smelled horribly, The towels had red stains on them and even hair on them. The shower floor had hair on it as if it was used and not cleaned and the worst of all is that the ceiling in the bathroom had mold. The room smelled like mold and there is an obvious moisture problem. The room next door to me had a bed leaning against the wall and a bucket in the middle of the room because of a leak from the ceiling. I can't imagine all the mold growing in the ceiling. I intend to call the Board of Health for them to inspect. I confronted the manager and he refused to give us a refund. I called corporate and they called the manager and demanded that I be given a refund or they would file a complaint on my behalf. The manager was upset but finally gave us our money back. At one point while I was complaining he said "I don't want to talk to you" I was astonished at his customer service skills. I asked for the owner names and he told me he could not give me the owners name. He gave me an attitude up until the point that we left. This hotel is ridiculous and needs to be shut down. So if you like to inhale mold and sleep in a dirty room then this is the place for you. If not don't even think about trying this place...