Inn at Mystic, Mystic

AWFUL! Quaint is not the word, DEPLORABLE is. The ancient wallpaper was falling off the walls and the carpet would have produced smoke if it were lifted. Shameful! The ceiling water stains and the ceiling peeling have been left unattended to since 1960 with zero concerns about guests paying large sums to stay. There is the smell of mildew throughout. Our corner first floor room had no window and a sliding door minus a screen, therefore leaving us no outlet to have fresh air to escape the mildew odor. If there were a FIRE that same sliding door is almost impossible to open. The telephone in our room didn't work nor did the lamp on the night table. The unworkable deadbolt on front door was missing half the lock. Upon inspection of the room we proptly asked for a different room and was disclined. The Inn should be CONDEMMED.and it's owners made accountable.

I don't know to put this experience into strong enough words. I'll start with a list: bugs, mildew, musty smells, rude staff, unannounced entry by what they call a cleaning staff. I spent at least two hours cleaning the romantic jacuzzi that had more evidence than some CSI crime scenes. I am so glad that I brought some candles for the romantic aspect because they came in extremely handy to cover SOME of the odors in the room. Overall our stay was overpriced for a room that I had to keep my shoes on to walk around in the room for fear of what was on and in the filthy old rug. I wouldn't recommend this overpriced place to ANYONE!!!! Don't be fooled by the pictures that they have posted of their rooms or the view. The greatest thing about this entire stay was the company I was and still do keep.

Upon entering the lobby to check in, there were 2 dirty, smelly dogs, although very charming. We were barely greeted by a young girl dressed inappropriately, sweatshirt and t-shirt. Then given very confusing directions on how to get to our room. While trying to find our room, some older woman intercepted us and told us where we needed to park, and how to get into our room, apparently the manager. From there it went downhill, the room wa musty smelling there were hardly any soaps and towels, they even skimped on the newspaper to light the fireplace, at $200./night, pretty amazing. The place needs some serious overhauling starting with the manager, whom I am now guessing must be the Innkeeper, after reading the reviews, which I'd wihed I'd read before wasting my time and money there.

The setting is really pretty. The buildings are set on a hillside of 18 acres so most rooms have a view of Mystic Harbor. We stayed in October, midweek, and it was very peaceful. We enjoyed walking the property and seeing chipmunks, squirrels, and groundhogs near the stream which runs alongside the property. The room was very clean and had a homey feel to it. Afternoon tea was very good. The waiter put a dish of small pastries on our table while we were helping ourselves to tea and warm popovers. They brought out more popovers before we had a chance to even finish what was on our plates. It was more than enough for afternoon tea. The tables were cleaned and reset within minutes of a guest finishing. The service was very efficient at the breakfast as well. The continental breakfast was more like a breakfast buffet, with 3 different egg dishes, sausage, fresh fruit, 4 different juices, tea, coffee, pastries, bagels etc.. Plenty of food! The town is minutes away, with a variety of shops and good restaurants. We are looking forward to visiting again soon.

The pictures and the descriptions are a total misrepresentation. This motel (that is really what it is) sits atop a hill and looks beautiful from afar. However, the qualities of the rooms are mediocre, even by motel standards, the service as best minimal and the room rates are ridiculous for the quality. We were offered a water view room for a surcharge. We were given a room under the restaurant looking across the main road with all of the traffic noise at the water in the distance. The room had a stale smell due to the lack of adequate ventilation; we could not keep the windows open due to the noise from the road traffic. The curtains were broken and would not close all the way. The 19 inch TV, which should rightly have been in a museum, did not work. When I spoke to the elderly manager her comments, with hands folded in front of her was "you should have called us to fix the TV". I travel very extensively and have stayed in many different hotels, B&Bs, motels and inns and the Inn at Mystic is the biggest rip off I have ever come across. STAY AWAY

A slightly worn and grimy motel at metropolitan prices. Be wary of their photos on the website. We did not stay in the main house, so we can't judge that area, but our room was situated in the bottom level of a two-story motel - with a view of someone's SUV. Plus, if you need to work on the road you may not have Wi-fi available. Next time, we're going to a name-brand hotel.

If you love them, you'll love this place. if not, i suggest staying elsewhere. If you like rude innkeepers, you'll love this place...if not, i suggest staying elsewhere. In short, stay elsewhere.

The accommodations in the East Wing were absolutely sub-par. Our room smelled from mildew, had pealing wallpaper, stains above the toilet and jacuzzi as well as dirty floors and a broken fire detector. The ceiling in the bathroom was falling apart and in the bedroom was smoke stained. The carpeting was also stained and a gross purple that looked over 30 years old. We tried to find other accommodations, but it was a holiday weekend so there were no vacancies in Mystic. And this room was $330 with tax! When we addressed the manager she offered no apology and offered us a 10% discount which was completely unacceptable. We tried to connect with the Inn Keeper and called her numerous times and she still hasn't gotten back to us. We were even hung up on by the staff. I also would not recommend the restaurant. There were bugs on the windows and floors, the food was not good and extremely over-priced. This is truly the worst experience I have had in recent memory. I definitely do not recommend this to anyone and would caution you to steer clear. There is a nice Econo Lodge down the street.

I just spent a night at this Inn, and I would strongly recommend that people avoid this experience. I called to book a room at " The Inn at Mystic", and was quoted a price. I took it, only to find when I got there that, for $187, I was booked into a substandard motel room. The carpet was dirty, the dead bolt was broken off the door, the coffee pot next to the sink had toothpaste mark on it, and the tub did not drain. When I complained about the tub not draining (having let all the other issues go by), the owner came in with a plunger and said " this is as good as it gets". She never offered to have the tub cleaned again after plunging it. It still did not work, and another room next door was opened so I could take a shower. The owner was rude, and accused me of lying when I told her that no one ever told me that my room was not in the Inn, but in a motel strip. If you are still tempted to go here, make sure you are booked in the Inn, not the motel.

My wife and I came down up for a three night anniversary weekend. The brochures looked great and the reservation desk was very helpful and gracious when we booked our stay and checked in. We really enjoyed our trip, but unfortunately we won't be back as we pretty much exhausted everything the Inn and the area has to offer in about three days. More importantly, we’ll always remember the “Inn” for what it wasn’t. Really nice people worked there, but we found that the place was wanting in a number of small ways that kind of diminished the quality of our stay. One day during their 'afternoon tea' hour, we asked if we could have cocktails on the restaurant patio overlooking the harbor. Being told yes we stepped out and waited for someone to come out and take our order; after some time when no one came we assumed that there was no service out there - we would have to get our own drinks and carry them out to the patio. This while the bartender or proprietor sat at an empty bar watching the Yankees on TV. I guess we expected too much, as we're accustomed to a higher level of service from New England Inn. We also didn’t like having to look over and hear Rt.1 to see the harbor. The highway isn’t visible from the image on their brochure (that picture was probably taken from the top floor of the main house on the hill above our room and then zoomed some). Cheap plastic patio furniture throughout; we couldn’t control our patio lights (no switch). And except for the area around the main house much of the Inn's grounds is given to parking lots. The menu at the Flood Tide appeared to be composed mostly of traditional Italian offerings that we've all seen before; not very interesting fare so we didn't eat there. For really good food eat at Bravo Bravo or Anthony J's in downtown Mystic . More like an OK motor lodge than an "inn". Plan your days around trips into Mystic (downtown, Seaport, Aquarium) or Stonington (the small town on the water) or Foxwoods.