Insult to Injury
By A Yahoo! Contributor, 07/26/09
My family and I stayed at this Quality Inn in mid July of 2009. During the night, the guest next door to us woke my husband and two small children with loud noises. We asked him to stop and he started banging on the walls and slamming doors. We called down the the office and they assured us they would do something. When nothing was done, I went down to the front personally. Little more help was available there. The next morning, Ada Chevez (she said she was a manager) said she would help make your hellish night right and offered to get us a discount on a hotel at our next destination. She booked us a room at a Rodeway Inn further west. Upon arrival to the Rodeway Inn, the woman working the fr0nt there informed us that apparently, Ms Chevez had given us a worthless piece of paper saying we were to get a discount to get rid of us and that the Quality Inn doesn't even have the power to help us the way they claimed. Basically, it would appear, that they thought we weren't smart enough or valueable enough customers to merit even some truth. At least, if they had informed us that there was nothing they could do, our irritation would've been mostly confined to the loud gentlemen they didn't have enough authority to do anything about and we would've just assumed they were spineless. As it is, I am offended that Quality Inn lies to its customers, or at least allows thier employees to lie to thier customers. Hardly a Quality experience.