Best Western Plus Silver Saddle, Estes Park

I was very impressed and pleased with the Silver Saddle in Estes Park. My room furnishings were well-above average, obviously chosen with taste, all the way to granite table-tops. This is not your standard motel room. The care and pride of the owners is evident. Details were tended to, in maintenance and in cleaniness. Staff was top-notch, with one man particularly helpful in advising me about mountain trails and June trail conditions. I had stayed in a particularly depressing 70's era convention facility along the lake and checked out to move to the Silver Saddle. What a pleasure. The complimentary breakfast was solid. Pretty basic, but a good start for a mountain hike. Even though I was without my family, the Silver Saddle gave me a feeling of well-being and made my Estes Park visit special. The room was very clean and well-maintained.

I thought the room was very nice and clean but I paid extra for a room with a view of the mountains. I called to confirm my reservations and to make sure that It was a room with a view. The staff said that they can't reserve any rooms, it is what is available when you check in. The room I stayed in was room 156, the view was blocked by a storage shed and also a big bush just out the window. I tried to change the room at the front desk, I could tell that he didn't want to help me and said that the other rooms are reserved (when I called they said no reserving rooms) after about 5 minutes a lady who was listening from a room behind the counter came out to help, she tryed to help. The man named Mike was being difficult with her as well, and seemed to be mad because she butted in. The only rooms Mike came up with was, with a extra charge of an substantial amount. I booked the hotel in advance on the internet to get a discount. I even asked for a standerd room without a view which had as much of a view, and the staff (Mike) said the cost would be more then what I'm paying for the room I already have (full price) I wanted to go to another Hotel but, the staff (Mike) said that I couldn't get a refund because I booked the reservation on line. I have always stayed at best western all over the U.S and was never treated like this. I have had to change rooms before at other Best Western for one reason or another (smokey, dirty,noisy room) and was even up graded many times with no extra charge. The staff of Best Western have always went over and beyond to make sure I was happy with my stay at Best Western. The room was nice but the bed was uncomfortable. The bed had a mattress pad on the top that made it seem good at first but, after sleeping on it I could feel the mattress sagging in the middle, it was probably old. Not a good night sleep.

We were scheduled to visit this hotel for the nights of Sept 11th - 13th and this reservation was secured with a credit card. However, due to Hurricane Gustav and impending Hurricane Ike; we had to cancel our vacation. We gave a 24 hour notice for this cancellation but our credit card was still charged for the entire 3 night stay. The manager did not care about our situation nor did he offer for us to reschedule the dates. We will return to Estes Park but not to this hotel nor will we stay in another Best Western.

This is the best motel we've ever seen! The room was beautiful and comfortable, and the view is breathtaking. You are in the heart of the Rockies, and you are close to the national park and Estes Park shops. The service was friendly and helpful & the breakfasts were wonderful - make-your-own-waffles are a big hit with all the patrons. We recommend this motel to all of our friends and we hope to return with a family reunion. The Best Western Silver Saddle helped to make our vacation in Colorado a wonderful memory.

Beware - Doing an antique show in Estes Park in May of 2008, we selected the Best Western Silver Saddle. The hotel was terrific in terms of room and breakfast. We encounted two instances however of extra costs which is why I'm writing this negative review and warning potential customers of this hotel. We had made a reservation in advance for two nights and decided we would like to stay an additional night. When informing the desk clerk upon arrival we were told that to stay an additional night would require a room upgrade. I asked why we could not retain our room at the rate given for two nights and take another room for the added night. The clerk said that management did not like guests to change rooms. So this required us to pay an additional $20 per night resulting in a $40 addition in cost I was not expecting. Upon checking out, I simply thought I would be turning in my keys and getting a receipt. I was informed that I owed $36.25 in phone charges. I was baffled as I had used my own pre-paid phone card to make a call at the hotel. I was told that their hotel charged the customer if you made a phone call over 30 minutes. I was charged $36.25 for being on the phone 22:20 minutes longer than allowed, even though I used my own pre-paid phone card. I was told the rule was in their directory. So, if you decide upon this hotel, do read the directory so you are not charged for something at the end of your stay that you are not expecting. I had no idea I would be charged for using the phone when using my own phone card! I did make a complaint to Best Western, but nothing really transpired from the contact so beware of this hotel in regards to overcharging.

I was totally impressed by the cleanliness inside and out. Great view of the mountains.Hotel staff were friendly and helpful.Shuttle to the National Park stops right out front of the hotel. Couldn't ask for much more from a hotel.

The General manager is very offensive and cares nothing about his customers. I believe he cares about getting his money and finding a way to take more of your money before finally checking you in. There are so many rules that are rediculous, you might as well be in prison rather than enjoying Estes Park. Please find a different place to spend your money and enjoy your time while in Estes Park.

I though the Silver Saddle was an outstanding place to stay. The rooms are very large with 2 king size beds. There was also a refrigerator and microwave plus in room coffee. This is probably one of the cleanest places I've stayed. The staff was pleasant and helpful. I plan to go back again in September. My family has been going there many years.

Air conditioner did not work, toilet was broken, and internet connection did not work. "Deluxe Continental Breakfast" was not even as good as Hampton Inn's regular continental breakfast. Too many rules, charged for using ice machine, had to go to lobby to ask for hot tub to be turned on and it went off every 15 minutes so you have to go back if you want to stay in longer, etc. People at check-in treated us like criminals.

It was horribly dirty! The service was horrible and you could get no help!