Hope that next year is better!
By A Yahoo! Contributor, 5/15/05
I was there for a convention Apr 29-May 1. We, along with several others that were at the same convention were having problems at check-in, getting the rooms they wanted, as well as the rate they had contracted with for the rooms. For the convention, there was a convention rate... $79 a night. At check-in, we were initially charged $99, then they dropped to $89, at our insistance. When the rooms were not as requested, the first gentleman did all he could to help, but when we went back to the desk after seeing the rooms, the desk manager was rude and wouldn't even look at anything to see if our reservations could be met as requested.
Overall, I seriously hope that our next stay there is far better than it was this time. Hotel staff were just straight rude. Things were far better in 2004, and at that time I would have rated five stars across the board, but not anymore. They have a long way to go to make up.