Overcharged,horrible service,dirty
Carpet old, filthy. Furniture chipped. Stair railings had splinters that got in your hands! Food awful and looked dirty at the evening cocktail hours. Front desk too busy to help you and surly and rude. When we got home, our bill showed new charges for three nights we had NOT been there. Finally, they took off the charges but I spent two days of my time getting this done. We had the big "penthouse" and it is large two baths, upper and lower bedrooms, good for meetings. But we could NOT get maid service some days at all and other days they came at four pm! We would leave so room could get cleaned, come back two hours or more later, still no maid service. I was trying to conduct meetings in apt. and could not cause no maids. DO NOT STAY AT THIS HORRIBLE HOTEL. We will not stay at a Residence Inn EVER AGAIN anywhere and we used to use them!