Yosemite Lodge At The Falls, Yosemite National Park

Yosemite Park is absolutely beautiful. The front desk women at Yosemite Lodge at the Falls is neither beautiful on the outside or in. Hospitality tends to include friendliness and accommodation, she refuses to accept either. Save yourself the trouble and just go somewhere else.

The outside is nicely painted and the front desk, where you check in, looks fine. But the rooms are in poor shape and in desperate need of of maintenance. None of the rooms have A.C. and it is HOT. All you have is a ceiling fan. You can open a window, but this location is a hub for shuttles and tour buses, so it is very noisy.I read on their website, that there were some re-modeled rooms and although I made my reservation 6 months in advance and requested one, I didn't get one. The food available at the Yosemite Lodge complex is expensive and not very good. You wait in long lines to pay for the food on your tray, so by the time you get to pay, get something to drink, and find a table, your food is cold. The one thing I found very strange is the 5:00 PM check in time. I arrived at 3:00 pm to check in and was told no rooms were available, but to check back in an hour. That didn't work. I got a room at 4:55PM. On the positive side, all staff I encounterd at Yosemite Lodge were very friendly and knowledgeable about Yosemite. The best and most economical place to eat Breakfast and Dinner, is the Buffet at Curry Village. They don't serve Lunch at the Buffet, but there is a food court, separate of the Buffet, that serves Lunch. The Buffet is in a very large, high ceiling room and is very nice inside. Although I visited Yosemite at a busy time, I never waited very long at all to get seated, no matter what time I arrived. It's all you can eat, so you can go back as many times as you want. There are many different items and drinks to select from. The Curry Village Buffet is a must if you have kids

We enjoyed our stay there. The rooms were clean and the temperature was very comfortable. If you want to stay in the valley and pay reasonable rates, this is the only game in town.

Basic motel lodging at more than 200 a night, but you know what they say - location is everything. Rooms did not cool down at night even in spring, and at this price they should have air-conditioning! Do not buy the bed and brekkie package - it's a ripoff - the breakfast choices you have at the food court with the coupons you get are pretty limited and the food is way over-priced. Some rooms have great views and some don't. Rooms are small. Bathroom was very old and funky and needs to be remodeled badly. I don't think I would stay at this place again because it's just way over-priced for what it is. I have lived in SF for 40 years so I know all about paying for location but I still would probably stay somewhere else in Yosemite next time around.

1. Concerning the B&B meal package When purchased, customers are locking themselves into paying more for breakfast than they otherwise would have. I figured out that the extra that I paid for the meal tickets locks me into getting about what I paid for the tickets or else I loose money on the package. The front desk admitted that it is difficult to get up to that dollar limit and they recommend that people do not purchase the meal tickets since there is no refund. I reached the limit by getting an assortment of a la carte items at a significant mark-up. (My entire breakfast was a la carte – not the hot food lines.) This package is offered, but it provides zero benefits to your customers for purchasing it. It actually hurts them. It could even lead them to think they had been cheated once they realize that the price of the ticket is more than they would spend if they had not bought the ticket. This is poor customer relations. When a customer purchases a package, they expect to receive some sort of benefit for purchasing a higher priced package. The company gets the benefit on their margins and the customers save on benefits. This is not the case. The case is that if the tickets cost $13, then $13 dollars is the strict limit and the customer must get an $8.50 breakfast plus $1.10 fruits or other items just to break even. Then it is a slap to face to pay overage for items that had to be picked up just to get up to what was paid for the ticket. Again, businesses put together packages to improve margins, I get that. But to do it without providing any incentive to the customer, but rather a problem to the customer, is poor customer relations. Meal packages should reflect good customer relations. For example, buy a $13 ticket; get $16 worth of items. There is already a significant mark-up on food so there should be some flexibility in the limit, not just dollar for dollar what was paid for the ticket. This gives hungry hikers like myself incentive to buy the package, and still provides the company with a high margin. The company should be up front on the website that the cost of each ticket is $13 and a large breakfast is $8.50 and that other items will have to be added to get full worth of the ticket. True, some may choose not to purchase; however, packages will be purchased if you provide adequate incentive. Customers will be happy if the package is adequate and statements are clear and honest. What is currently offered can make customers feel scammed. Putting a strict dollar for dollar limit on a meal ticket in an a la carte situation puts customers in an unfair position. Either a customer looses money or they pay overage for items that they had to get just to fill a gap. Customers should not be trapped in such situations 2. Concerning the unjustifiable behavior of the cashier I was quite surprised at her quick to anger attitude. As a meal ticket holder, I locked myself into paying more than other customers for a meal. A higher margin was obtained from me. I am the customer that you want. In return I was treated as if I was doing something wrong to her before I had even slide my tray up to the cashier. My parents received similar treatment. I believe this is habitual behavior from her, not an isolated incident. As the customers that you want, we deserve no less than an apology for the inappropriate and odd behavior from the cashier. In summary my suggestions are 1. Don’t put customers in a situation that is unfair and sneaky. Provide beneficial incentives to good customers. Be clear about what they are and are not getting. 2. We deserve an apology.

We had 2 great days in Yosemite. We had visited Yosemite in the summer (many years ago), and it was great to see the park in a different light this time (not very crowded, snowfall on the peaks and in the valley for our 2nd day, waterfalls were spectacular, great experience with the shuttle to Badger Pass and all the snow). Although we did not get the room I had booked (hotel was overbooked), the staff was very accomodating in getting us settled in a different room. We actually got a nice room at the Lodge at Yosemite Falls with a great view (just no balcony or patio) at a substantial savings. Didn't really need the patio or balcony, since we spent most of our time exploring Yosemite from the very convenient location near Yosemite Falls. Just wish we had stayed longer!

Incredible location, there really is no place like Yosemite. But since Delaware North Companies took over lodging and concession a few years ago, prices have increased annually and semiannually by leaps and bounds throughout the valley. Online, I booked a room for $140, but was charged $178/night in the middle of winter (?!!), which I am trying to dispute. That is twice the cost of a room in 2002! The room itself is of a dated 1950s style motel room. It doesn't look like it's ever been updated, although supposedly it has. The only advantage from Curry village is that it is a bit quieter. It's such a shame that a National Park, purportedly for the enjoyment of all of us, is pricing out more and more people to fill the pockets of a private company.

Spent four nights and found the location to be minutes to Yosemite Falls, shuttle ran in front of the motel that would take you to the Village, the Awanhee, ice skating. Loved the amount of visiting families. Spent New years Eve, great band in the Yosemite Lodge Lounge. Food in the food court was cafetria style, but a large variety and convenient. Room was clean and staff was courteous. I look forwrd to my return

We looked up Yosemite Lodges on the internet and were excited to see a beautiful timber lodge appear, then a lovely dining room surrounded by glass looking out to a waterfall, a lovely pool area appeared next. Imaging our surprise when we arrived and found a dirty timber reception, a 5pm checkin, and a room that was old and dirty with a disgusting bathroom, broken tiles, shower curtain and mold, in a dormitory style setting. We then went in search of the pool as we had 4 hours to wait till checkin,it was closed, the waterfall, dry, and the restaurant booked out. I would suggest that Yosemite Lodge change its website immediately so as not to disappoint more overseas visitors, and not leave themselves open to a more litigious guest than us.